Well no, I don't think they are trying to *^$$ anyone off and I don't think anything in the post suggested I thought so. We probably aren't going to agree on this one. you are right Roxio pays for this, so you have to think they get something out of it, right? Aside from getting a host of unpaid support technicians fixing their product I think another thing they get from it is a kind of customer satisfaction survey. You can be sure they spend money on other such surveys and if they don't check these forums from that standpoint then I really do think they are foolish. But I don't think that and that is why I think they need to know when people are dissatisfied enough with their product, after investing money and time in it, to go to a competitor's product. So I firmly disagree that by paying for this Roxio somehow should be immunized from hearing the ultimate record of dissatisfaction with this product, whatever the reason.
By the way I do hope life is ok down there in NO.