Roxio (and Sonic) has, without a doubt, the WORST customer service I have ever experienced! I have waited for over a WEEK to get an answer about a non-nonsensical error message when I try to burn a DVD project using MyDVD pre-installed on a new Dell computer. Rather than use PLAIN ENGLISH to describe the error message, I get "Device Error - Sense Code (4 08 00) Logical Unit Communication Failure - General 2130970624". Now what the HELL does that mean?! An hour on your various websites yielded NO answer; Roxette, the automated help chat program, couldn't give me an answer, and I have received NO response to my question in over a week. In frustration, I went to Dell's on-line chat, and they tried to help me as much as they could, even giving me a follow up phone call! Roxio? No response. This is unacceptable, and I will be choosing a DVD burning program OTHER than Sonic or Roxio in the future. Get your act together, guys!