Brendon

Hi again Jinker, We were hoping Roxio might release a new version of Creator around September/October last year as usual, but they didn't do a 2019 version. In the Genie Duplicates Finder you need to tick the box of every file you want to delete. Your suggestion of 'click to keep' would be an improvement. I haven't tried to see if Ctrl-A would tick all the boxes, since NXT is on a different machine.

Hi Jinker, I tried the Roxio Genie Duplicates Finder. It's not the sort of utility I would expect to find in an optical media creation suite, and there are no instructions for use available so you have to follow your nose and hope you get it right. I certainly wouldn't buy a $130 or $100 suite to get this little utility. I don't think I would use it again. Regards, Brendon

EMC10 uses a system that Roxio called the PX Engine to recognize and link with your optical drive(s). I think yours may have been broken by something. Please read this topic. Start at the 6th message on that thread, written by Guru cdanteek, and follow his instructions precisely. His message contains a zipped PXEngine installer, and instructions on how to run that installer with the "/pxhelponvista" parameter. (Even if you're not running in Vista) Using this to reinstall your PX Engine should fix your problem. It has helped a large number of users.

Go to the NXT 7 icon. Right-click on it, and select "Properties". Then select the "Compatibility" tab, and check the box for Windows 8.

That's okay - We need to reinstall year 2020 anyway. This copy has got a virus!!

Glad it worked Trev. Stay safe. Brendon

If you can get your older Easy CD & DVD Burning working again you might want to consider going for a refund on NXT 7, if it won't install properly. I'm still waiting for your reply on your other thread HERE. Brendon

Trevconda1, I think I know where you've tripped on this - you've converted your Quicktime videos with the old MPEG audio instead of MPEG 4 audio. If that's the problem, the fix is fairly simple but you will need to adjust VLC player and convert again. Please try this: -Run VLC player and start to set up convert -After selecting the standard video profile as shown, click the spanner icon to edit the profile -click the Audio Codec tab and then the Codec pulldown to change from MPEG Audio to MPEG 4 Audio ( AAC ) as shown. Then Save this change. Now you can go back to the Convert screen and carry on converting your Quicktime videos and VideoWave should like them. Please let me know if this works for you.

Hi Dave, In Videowave, you need to SPLIT your production into manageable chunks which will each fit on a DVD. (About an hour each) MyDVD cannot do that for you.

Tim, Thanks for that information. I'm getting the same response from the Feedback page. I'll see if I can find out when the page will be back open. Thank you also for that .HEIC photograph. Videowave filters files at two levels. Firstly it checks to see if the file extension is on the list of filetypes it accepts: and if they aren't in the list then the files don't even show in the Videowave selector box when you open a folder, and you get a flash of a prohibited sign if you try to drag them in with Windows File Explorer. Then, if the filetype is allowed VideoWave tries to show a thumbnail of the file. If something prevents that (e.g. it uses a codec that's not installed) then VW shows a 'prohibited' thumbnail. .HEIC files aren't in the list, so VW won't have anything to do with them. However, on my unmodified Windows 10 system, MS Paint and Windows Photo Viewer will display files in the .HEIC format, and free programs such as IrfanView and CopyTrans HEIC can be used to convert the .HEIC files to one of the formats in the VideoWave input list.

No problem - I red-lined the product key for you when I saw it. I also took off the tags with your email address, because there are 'bots which troll all the public bulletin boards collecting visible email addresses and spamming the owners, and you don't want that. Now, once you've got them to reset your key do you still need a hand to solve the install problem? If so, can you tell me what Operating System and computer type you have, and describe what happened when you tried to install? The two of us should be able to get it going for you. Brendon

George, never post your CD key on a bulletin board. You should keep it private and protect it, because without it your software is unusable. Your key for NXT 7 can be used for installing the software 20 times, but after that it becomes inactive to prevent it being used by everybody. An inactive key can be reset by Tech Support, and you should approach them now to get them to do that for you. Regards, Brendon

Hi Richard, I've been doing some more digging into this. The third and fourth versions of this Easy CD & DVD Burning software were based on Creator 10 (EMC 10). Users of EMC 10 have reported the error you're seeing, and I have located a couple of possible fixes for that. One of the fixes might let you do a proper installation of your older software, if it's one that's based on EMC 10. Waiting for the name and version number from you please. Brendon

Hello Tim, I haven't heard if Roxio is intending to add support, but would you please be so kind as to let Roxio know of this change? The more people who approach them the better! Up at the top of the main Creator menu is a Help Button. The drop-down that shows has an item Provide Feedback to Roxio. If you would tell them using that feedback box the information should get to the right place. Thanks very much. Brendon

Umm, the original Easy CD & DVD Burning was a cut-down version 6 from 2003. I suspect you have a version of Easy CD Creator - the full software - perhaps a version of Creator NXT or Creator 2012? Can you tell me the full name of your other software, and the version number please? I'm sorry about all the similar names Roxio have used, but getting the right one to fix is crucial. Regards, Brendon