Jump to content


Digital Guru
  • Content Count

  • Joined

  • Last visited

  • Days Won


Posts posted by Brendon

  1. Hi again Jinker,

    We were hoping Roxio might release a new version of Creator around September/October last year as usual, but they didn't do a 2019 version.

    In the Genie Duplicates Finder you need to tick the box of every file you want to delete.   Your suggestion of 'click to keep' would be an improvement.   I haven't tried to see if Ctrl-A  would tick all the boxes, since NXT is on a different machine.


  2. Hi Jinker,

    I tried the Roxio Genie Duplicates Finder.   It's not the sort of utility I would expect to find in an optical media creation suite, and there are no instructions for use available so you have to follow your nose and hope you get it right.   

    I certainly wouldn't buy a $130 or $100 suite to get this little utility.  I don't think I would use it again.

    Regards, Brendon


  3. EMC10 uses a system that Roxio called the PX Engine to recognize and link with your optical drive(s).  I think yours may have been broken by something.

    Please read this topic.   Start at the 6th message on that thread, written by Guru cdanteek, and follow his instructions precisely.   His message contains a zipped PXEngine installer, and instructions on how to run that installer with the "/pxhelponvista" parameter.  (Even if you're not running in Vista)

    Using this to reinstall your PX Engine should fix your problem.   It has helped a large number of users.

  4. Trevconda1,

    I think I know where you've tripped on this - you've converted your Quicktime videos with the old MPEG audio instead of MPEG 4 audio.  If that's the problem, the fix is fairly simple but you will need to adjust VLC player and convert again.   Please try this:

    -Run VLC player and start to set up convert

    -After selecting the standard video profile as shown, click the spanner icon to edit the profile


    -click the Audio Codec tab and then the Codec pulldown to change from MPEG Audio to MPEG 4 Audio ( AAC ) as shown. Then Save this change.


    Now you can go back to the Convert screen and carry on converting your Quicktime videos and VideoWave should like them.  

    Please let me know if this works for you.


  5. Tim,

    Thanks for that information.    I'm getting the same response from the Feedback page. :(     I'll see if I can find out when the page will be back open.  Thank you also for that .HEIC photograph.   


    Videowave filters files at two levels.   Firstly it checks to see if the file extension is on the list of filetypes it accepts:


    and if they aren't in the list then the files don't even show in the Videowave selector box when you open a folder, and you get a flash of a prohibited sign if you try to drag them in with Windows File Explorer.

    Then, if the filetype is allowed VideoWave  tries to show a thumbnail of the file.   If something prevents that (e.g. it uses a codec that's not installed) then VW shows a 'prohibited' thumbnail.

    prohib.jpg.95208d2a1ae693e3d07b30080035eb2d.jpg .HEIC files aren't in the list, so VW won't have anything to do with them. 😕

    However,  on my unmodified Windows 10 system, MS Paint and Windows Photo Viewer will display files in the .HEIC format, and free programs such as IrfanView and CopyTrans HEIC  can be used to convert the .HEIC files to one of the formats in the VideoWave input list.

  6. No problem - I red-lined the product key for you when I saw it.    I also took off the tags with your email address, because there are 'bots which troll all the public bulletin boards collecting visible email addresses and spamming the owners, and you don't want that.

    Now, once you've got them to reset your key do you still need a hand to solve the install problem?   If so, can you tell me what Operating System and computer type you have, and describe what happened when you tried to install?    The two of us should be able to get it going for you.



  7. George, never post your CD key on a bulletin board.  You should keep it private and protect it, because without it your software is unusable.

    Your key for  NXT 7 can be used for installing the software 20 times, but after that it becomes inactive to prevent it being used by everybody. 

    An inactive key can be reset by Tech Support, and you should approach them now to get them to do that for you.


    Regards, Brendon

  8. Hi Richard,

    I've been doing some more digging into this.  

    The third and fourth versions of this Easy CD & DVD Burning software were based on Creator 10 (EMC 10).    Users of EMC 10 have reported the error you're seeing, and I have located a couple of possible fixes for that.   One of the fixes might let you do a proper installation of your older software, if it's one that's based on EMC 10.

    Waiting for the name and version number from you please.


  9. Hello Tim,

    I haven't heard if Roxio is intending to add support, but would you please be so kind as to let Roxio know of this change?  The more people who approach them the better!

    Up at the top of the main Creator menu is a Help Button.  The drop-down that shows has an item Provide Feedback to Roxio.   If you would tell them using that feedback box the information should get to the right place.

    Thanks very much.  Brendon

  10. 11 hours ago, Richard H said:

    That said,  I also have the original Easy CD & DVD Burning software.  It used to work until I recently had to reinstall windows 10.

    Umm, the original Easy CD & DVD Burning was a cut-down version 6 from 2003.  I suspect you have a version of  Easy CD Creator - the full software - perhaps a version of Creator NXT or Creator 2012?   

    Can you tell me the full name of your other software, and the version number please?      I'm sorry about all the similar names Roxio have used, but getting the right one to fix is crucial.



  11. I'm sorry the process isn't so straightforward any more.   As an outsider, I think it's because the company has changed hands so many times, and different ownership has pulled the software in different directions.

    Keep persevering, and you're welcome to any help we can give.


  12. 10 hours ago, Richard H said:

    I've used Easy CD & DVD Creator for years to record DVD slideshows with photos and videos together from trips. 

    Hello Richard,

    You have Roxio Easy CD and DVD Burning 2.  Is that correct?  (Please check 'About' your software)



    I suspect that you've been using Videowave in the full Easy CD Creator program suite for making your photo & video slideshows.   That program is found under Edit Videos - Advanced, and  allows you to make slideshows with photos and video clips together.

    I'm sorry to have to tell you, but the Easy CD & DVD Burning suitelets are cut-down, cheap versions of Easy CD Creator with many of their most useful features deliberately removed.   The latest iteration, Roxio Easy CD and DVD Burning 2, is a castrated version of Creator NXT 7.

    None of these cut-down versions has Videowave:(


    If you bought the product for this feature I suggest you consider returning it for refund.   Roxio has a 30-day return policy if you bought the product from them,  so if you bought it from them act quickly now.  If you bought it elsewhere, contact that vendor.



  13. Good morning Joyce, (well. it's morning here)

    Would you please have a read of this thread elsewhere on the board.   It takes a bit of reading, but it sets out what we (us users) managed to work out about this metadata problem.    The solution is to re-save the photos that Videowave is rejecting.  

    A way to use Powerpoint to do that is mentioned in this thread, which might be useful if you have Powerpoint.


    I hope these help you.  Stay safe.


  14. Hello Joyce,

    In earlier versions up to Creator NXT 3, Videowave and MyDVD were integrated in the one structure and a project you made could be passed off to MyDVD to burn in a fairly seamless manner.

    Unfortunately (for us) NXT 3 was the last version of Creator to have Roxio's MyDVD.  When NXt4 was released, Roxio's MyDVD had been quietly killed off in the night and was replaced by a lightweight Corel program which they called MyDVD (hoping you wouldn't notice the difference).

    Videowave saves its project files with the .DMSM suffix.     Roxio MyDVD saves its project files with the .DMSD suffix.    The new ersatz Corel MyDVD saves its project files with the .MyDVD suffix.     You can't use older Roxio MyDVD projects with Corel MyDVD.


    What you have to do now (presuming you have a newer version), is to completely finish your production in Videowave and then find and click on the "Prepare for Authoring" button.


    This gives you a dialog box to adjust settings, and then renders your production to an .MPG file.  You can then close Videowave and prepare to burn the .MPG to disc.

    At this point if you want to burn the production to a DVD without a clunky and messy menu, you run Video Copy & Convert to burn the .MPG to disc.  If you want a menu, run Corel MyDVD and take your chances with that.               If you need help, please do come back and start a new thread with your question.

    Wash your hands often, keep your distance, and stay well.