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Posts posted by Brendon

  1. Hey Walt, here are a couple of photos which exhibit the problem.  They were taken on an S7 phone.  They're zipped so they don't get modified by uploading here, and you can experiment without altering the originals.


    NXT 7's Slideshow Assistant rejects the one straight out of the phone, but accepts the other which has been re-saved.  Here is a screen-shot of Slideshow Assistant a couple of minutes ago.  That is NXT 7, but the photos are behaving exactly the same as they did with my NXT 6 last year.


    Hi Joyce,

    Yes, the Samsung agent is wrong.  Can't blame him I suppose, they're telephone answerers not technical people.  The S7 photos do contain Exif data and if you load them into a (non-Roxio) photo editor and then re-save them, the Roxio programs will accept them going forward.

    The dates on the screen-shots you posted - That isn't a new direction to look, it just confirms that the Roxio program can't read the S7 Exif data properly.   There are two ways to store numbers in Exif and Roxio gets the numbers back-to-front.  

    There is no point in your paying to get NXT 7, since it behaves the same way as NXT 2, 3, 4, 5, and 6 did.

    Viewing photos:  They've taken away the old Windows Photo Viewer from Windows 10, but if you right-click a photo and look down the options available you should see "Open With", and going right from there you should see "Paint" among the selection.  If you open a copy of a rejected photo in Paint, and then save it again, the saved photo should be accepted by Roxio.    (I suggest working on copies while you get this sorted, so you don't overwrite the originals)


    Whew!  Did I answer all the questions?  :)



  2. Hi Joyce,

    At the risk of putting it very simply, Exif is a standard for embedding all sorts of info about how and where and when the photo was taken, (aperture, speed, camera type, location etc etc) into the actual photo.  The problem is that two major competing standards have been developed (ain't that typical?) and the Roxio software only handles one of them.   Most viewer programs can read either type and save photos in a format that Roxio handles.

    Regards, Brendon

  3. Hello Joyce,

    Please see this thread.  It will explain the problem.  It has to do with the way the S7 saves Exif data into its JPGs.  Creator has suffered from this problem since at least as far back as NXT2, and Roxio have never fixed it.

    The easiest work-around is to Load rejected photos into some viewer program which will let you save them again. Done properly, when saved they should still contain your Exif photo metadata but be accepted by the Roxio software.

    For the technically-minded, Exiftool by Phil Harvey will rewrite the exifdata too.


    Regards, Brendon

  4. 4 hours ago, eprince said:

    I am asking for Roxio's written specifications for a problem-free upgrade.

    A cursory review of the Community clearly shows that I am not the only one with upgrade problems.

    This forum is not an interface between users and Roxio technical support, it is a user forum populated by users of the software who try to help each other.  I doubt that any Roxio staff ever come here, apart from the Forum Administrator.

    We users have told you there is no such installation guide.  Have you asked Roxio?   There is a button in your software to communicate with them (Send feedback), have you used it?  You should.


  5. JLC78726,

    I managed to find a share-ware program called DVD Audio Extractor, here(link).  It gives you a free 30-day trial, but after that costs you $30.  The free trial period should be enough for this job.  Just click 'Register Later' unless you want to buy it.

    Using that in the single-file mode let me rip the audio from the VOB file to an MP3 file I could play.   Some Internet pages say you can use the VLC Player to rip audio from a DVD or DVD file, but that didn't work for me - just converted the VOB into an MP4 video.

    Still with VLC Player,  Myguggi and Cdanteek have pointed out that early versions of VLC can give you some odd results with your MPG file, so it pays to use the latest VLC version, 3.0.6.   Thanks for that, gentlemen.

    Okay, now to this week's puzzle:  Please compare these three screenshots -

    The original MPG


    My VOB file


    Your VOB file


    First thing to notice is the video has in both cases been processed by MyDVD from 6 000 kb/s to 9 000 kb/s, so that seems to have worked properly.

    Next thing is that my audio has been converted to AC-3 at 192 kb/s, while yours doesn't seem to have been changed.  Given that there aren't any options for the user to tweak, why did mine work while yours didn't?     Further, your MPG plays sound so why doesn't your DVD with unchanged audio also play sound like the MPG?    Could it be that your second Roxio installation isn't 100%, either?

    CD and Myguggi, is there any chance either or both of you could try making an ISO from that MPG, and see what MyDVD does with the audio on your machines?

    Regards, Brendon

  6. Myguggi: In case my answer to your question is confusing, here's what I see with the source MPG in VLC - just the one track, same as JLC78726 sees.



    JLC78726: Can we check one of the soundless ISOs or DVDs you've made, to confirm there's no audio in there please?  To rule out the possibility it might be there but you can't play it?  This involves extracting or copying the file VTS_01_1.VOB from the ISO or DVD you made, and testing it with MediaInfo.  I'll show you how to use the portable version of MediaInfo, so that if you want to, deleting the folder afterwards completely removes the program.

    1-Here's the program file. Click on it to download it. [It's small, free, and safe with no virus or PUPs.]
    2-Copy/move the program to an empty folder, anywhere you want to put it.
    3-Run the program (MediaInfoPortable_19.04.paf.exe) inside that folder. It will unzip its contents into a folder called MediaInfoPortable.
    4-Inside that new folder you'll see MediaInfoPortable.exe. Drag that VOB file you extracted and drop it onto MediaInfoPortable.exe

    5-MediaInfo will open and tell you about your VOB.  What does it tell you about "First Audio Stream" please??

    6-When you've finished with it, deleting the MediaInfo folders will remove the testing program completely.

  7. I downloaded the file and tried playing it with VLC  - Excellent audio.   I then used NXT 7's myDVD to create an iso file which played fine with audio.

    Examining the MPG file with MediaInfo (see here) shows that it has PCM audio.


    The ISO that MyDVD made has AC3 audio



    The software (properly installed) seems to be doing its job.   Has the original poster resolved his problem with a failed install and failed menus?   I think if he does that, his software will work properly too.



  8. Buongiorno Lamberto,

    I have been trying for days to see the same as you, but your small sample MTS file always works properly on my machine every time.

    -I understand that your NXT 7 Videowave first loaded your MTS files properly, but then after a while would not load them any more. True?

    -you tried NXT 6 Videowave, and that first loaded your MTS files properly, but then after a while would not load them any more. True?


    I'm thinking that you must have the right drivers and CODECs, because Videowave loaded those files properly at the start.   It looks like something is stopping the load process on your computer, after it identifies the MTS files.      Here's what should happen in a second or two:

    -The file selector or Windows first sees how many files you have, and starts to identify them.  (Shows hourglass)


    -Then it identifies the MTS files, and shows that MPGE symbol


    -Then it decodes the files (or most of them) and shows a thumbnail picture on each file.  (See that 00000.MTS is your file)



    [1] First, NXT 7.  How long did Videowave work properly before it stopped loading the MTS files?    Did you change/install anything in your computer before it stopped working?

    [2] NXT 6.   Same questions.   Also, does the NXT 6 computer have same operating system as the NXT 7 one?


    Regards, Brendon

  9. 5 hours ago, l.aloigi@villalacastellacc said:


    Thank you for the sample file.  I downloaded it and tried it in the Videowave trimmer.


    It loaded straight into Videowave without needing to be converted, and trimmed properly.   It seems to be a standard file, and I can't see why it won't load into Videowave on your computer.


    Regards, Brendon

  10. That's interesting.  I downloaded all the .MTS samples that were available here.  [https://standaloneinstaller.com/blog/big-list-of-sample-videos-for-testers-124.html]

    I added a couple of .MTS files I made by converting MP4 clips on an on-line converter, here. [ https://convertio.co/mp4-mts/ ]

    All the files were seen by Videowave's file selector, although the two that had been converted had 'prohibited' signs on their thumbnails.


    Each of the files loaded and ran in Videowave - even the converted files.  There were some strange effects - the lion-sample one has weird speed, and P6090053 was pitch black, but I think that's down to the individual clips rather than an inherent defect in Videowave.

    In any event, I'm getting different results from myguggi, and it doesn't seem that Videowave is unconditionally broken.

    Lamberto, can you attach a couple of small MTS files from your camera so I can try them, please?




  11. Hi Lamberto,

    Firstly, may I suggest you change your log-in name to something else than your email address.   These forums are scanned by all sorts of 'bots which harvest addresses, and I would hate to see yours harvested and sold to someone who will pester you with lots of spam emails.

    Videowave in NXT 7 claims to deal with .MTS files, and a large number of other formats.   Here is the file input area . . . 


    Since I don't have any .MTS files to test with, would you please attach one or two small ones (just a couple of seconds will do) to a reply, so that I can test that Videowave itself is faulty and not just something wrong with your machine?

    Regards, Brendon

    • Like 1

  12. VitoMacDoc,

    The requirement means exactly what it says - the Internet connection is required to install the software.   It's an anti-piracy measure, as your key is checked on the Roxio servers during the install, and can only be used a limited number of times.

    If you just purchased and downloaded the software from Roxio, you should apply immediately for a refund.

    Regards, Brendon

  13. Hello Johnnie,

    It doesn't seem to be in any of the manuals, but I think I've found the problem.

    The problem is that Video Copy & Convert  (VC&C) cannot convert to a DL DVD.   Back when the software was written, video files bigger than a DL disc weren't seen in the wild so they haven't been allowed for.     So, it works like this:

    1] Files up to single layer size (about 4.2 GB) are copied to SL disc

    2] Between SL and DL size (about 8.5 GB) they can be converted to SL, or copied to DL - Your Choice

    3] Bigger than DL, they are converted to SL.   There's no option to convert to DL.   (This is what has happened to you.)


    I think Creator's "Make a DVD" process will properly compress your 10.5 GB file as it makes a DL disc or ISO, but I can't try it out first because I don't have a huge 10.5 GB file.   You'll have to try it.