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Posts posted by Brendon

  1. 11 hours ago, ECUMC said:
    I have Creator NXT Pro 6 and changed drive letters on my CD drives. I don't know how to change the secure burn drive letters to reflect the new drive letters.

    Hi ECUMC,

    How did you manage to change your drive letters without the secure burn driveletter following automatically?

    I usually keep my optical drives at the top end of the alphabet, out of the way of the hard drives.   In this machine the burn drive showed as Z: but when I changed the driveletter to Y: with Disk Management, Roxio Secure Burn terminated and dropped out of memory.   When I restarted Secure Burn, it had adopted the new letter.


    Can you please explain the bad result you got and the steps you took to obtain it?  If it's something particular to having two CD drives I can go install on another machine to check for you.

    Regards, Brendon

  2. Ospreys,

    In older versions of Creator the two programs Videowave and MyDVD were quite well integrated.  That ended when the fully-featured Roxio MyDVD was replaced by a separate, simplified, reduced-feature Corel MyDVD.  Now you have to fully prepare your movie in Videowave and then send it to MyDVD for burning.

    The .dmsm file is a very small Project file for Videowave.  It's a few kilobytes in size and contains only instructions, no video.  MyDVD has no use for that file.

    To create a DVD you need to load your .dmsm file back into Videowave with your source video files still available in their original locations, then use the "Prepare for Authoring" button


    to send your video project to MyDVD for burning. It's now a two-program, two-step process, and your .dmsm is only recognized by the first program, Videowave.

    Regards, Brendon

  3. If you're just storing video files on a data DVD, you can do as many additional burns as will fit on the DVD as long as you don't "close" the DVD.  However if you're making a standard Video DVD to play in a standard player, the disc is burned once and further burns are not allowed.

    A standard single-layer video DVD which will play in your usual stand-alone DVD player, will hold about an hour of video at best quality.   Trying to compress the video to fit more will degrade the output quality severely, and using 'Fit to disc' can be pretty disastrous.  Double/Dual layer discs can hold up to twice as long, but they can be awfully fiddly and hard to use successfully.

    In Videowave you can 'add' movies and/or film clips to the project and use menus if wanted - up to the time limit - so you could include two half-hour episodes on the one disc.  But once you have everything assembled to your liking in Videowave, the project is burned to disc in one operation and the disc is closed.

    When you send your creation from Videowave to MyDVD to be burned, the standard DVD structure is created on your disc which is then closed so that nothing further can be written to the disc.   Only one standard DVD structure can be written to a DVD, so that's why only one burn operation is allowed.

    I hope this answers your question, but feel free to ask if I've missed something.


  4. If this happens when you are attempting to start your backup, it might be that you're attempting to do an incremental backup when the original backup that you're trying to increment is no longer available.  However without knowing exactly how you're doing this and which version of BoT you're using, there's no way for us to tell.

    Some details, perhaps?


  5. On 4/16/2018 at 11:06 AM, Arch Hughes said:

    Can this feature of Windows 10 be supported?


    Hi Arch,

    Volume Mount Points have been supported in Windows since Windows 2000, so they've been around for quite a while.  They're not new  in Windows 10.

    If you're requesting that Roxio software be changed to allow use of Mount Points, you should make your request direct to Roxio using the Feedback button in your software.  This Bulletin Board is populated by enthusiastic users helping each other, and is rarely visited by Roxio staff.

    Regards, Brendon

  6. I can do that.  I'll contact you by Private Message (PM) when I've organized it. 

    In the meantime you could try copying the files from your CD to your hard drive - the copy process is much more fault-tolerant than an install, and if a small fault is found the copy will make a number of attempts to get a good read, and tell you if it fails.


    Regards, Brendon

  7. Good morning (well it is, here),

    [1] No sorry, there's no custom install in Creator 2012. It's kitchen sink time, and you'll get these programs


    It is possible to fiddle the list a little bit using the command line when installing, but that's very fiddly!!

    [2] There are no updates or service packs.  You are offered the chance to check for updates at install time, and if you check that box you'll get an updated version of setup.exe downloaded and run.


    However it didn't seem to make any difference to my installs if I didn't get the updated Setup.exe

    Please be aware that Setup will offer to install Chrome, so be ready to uncheck the Chrome boxes.

    [3] Creator 2012 installs version of the Px Engine, so there you should not downgrade to 4.18.16a.  If you know your SATA optical drives are detected you must have already installed Creator 2012, so if you go to Help > About this software and scroll down some, you'll see which version of each of the modules you have.


    I think that's everything.  Any other questions I can help with?

    Regards, Brendon

  8. Kenny Mike,

    Yes I was using NXT5 when I grabbed those screen captures. (Can't guarantee accuracy if I tested with a different version.)

    There are two issues I've seen reported with Roxio's 'Edit Audio Tags' program:

    - [1] The program refuses to deal with more than two tracks at a time.  Gracenote blames Roxio, and Roxio blames Gracenote for this.   Earlier Roxio versions still run fine, but later versions still don't.  I suspect Roxio changed something in their program, but have no proof.  This hasn't been fixed!

    -[2] You and All4Cinema found that Gracenote has problems recognizing tracks you've pulled off continuous media (vinyl or tape) where you have had to mark your own track separation, and it has consequently given silly results.  Gracenote has few problems with albums on CDs, where the start and end points are precisely set on the disc, and they say their 'service is optimized' for the CD market.  They don't seem to be as good for individual tracks off continuous media.

    I still don't know what the modern Gracenote recognition works on, so I can't poke my stick at a particular part of the process.  I have had quite some success with MuzicBrainz Picard, a free open-source music identifier/tagger which identified quite a few tracks the Roxio/Gracenote combination was having trouble with.  However you did say things worked for you with Creator 2012, and I'd thoroughly recommend you try that again.  It's well worth $20 even if it can't fix this  recognition problem, and I prefer it to the NXT series under Windows 10.

    Please let me know how you go.  If Creator 2012 solves the recognition problem I'll know exactly where to poke that stick!!  :)

  9. Strueb357,

    As you know, we on this board are not Roxio Technical Support nor are we employed by Roxio. We are enthusiastic users who come here to try and help each other. Roxio people don't often come here.  With that in mind, please re-read the message you've posted.

    Are you just commenting on how hard you found it to install Creator NXT 6 Pro (which is quite all right) or is there a question in your message that you'd like us to try and help you with?  Have you sent it all to Tech Support?

    Regards, Brendon

  10. This morning, for some unexplained reason, the update finally became available to my machine.  Perhaps it took a long time for the updates canoe to reach me? - who knows!  The file landed in the Downloads directory as usual.

    Latest versions of the major virus scanners found Nothing!  It's safe, Robbie.

    The update did a bunch of tiny tweaks, mainly to Photosuite from what I could see.  I couldn't find a log afterwards, but my build did shift to 55H as expected.


    So thar y'are.

  11. 13 hours ago, Robbie Doo said:

    When trying to install the available SP2 update, the virus protection comes up. Why would it be recognized as a virus?

    I think it's likely to be a "false positive" Robbie Doo, but I'm having trouble getting hold of a copy of the Service Pack to test it.


  12. Given that Corel impose this unfortunate limit on installs, I wouldn't suggest deleting the copy of NXT 6  you have managed to install on that computer.

    Since their FLEXNet Connect Agent (Roxio Software Manager) is steadfastly denying to many of us that any SP2 update exists, it can't be all that important, can it?  I know I have never seen SP2, and yet they're quite firm in telling me "NO".  I wonder what it's supposed to fix !!??!   I got this response seconds ago . . .


    Seeing all that, I'd just wait until they get their updates sorted out. - Since I can't get hold of a copy to poke a stick at, I actually have no choice but to wait.

    As to your other question, if you did a clean install you'd be back to the start again, without Service Packs.  You would need to reinstall SP1 (the LabelCreators) again, and then see if you were offered SP2.  Then you'd be back exactly where you are at the moment.


    If anyone has a copy of the SP2 executable, would you please upload it to Google Drive and send me a link?    Thanks very much.

  13. I don't think you have SP2 installed, Frank, although you have downloaded a couple of copies of creatornxt6sp2.exe, according to your screenshot.  I have the same numbers in "About this software" as you have.

    Since I can't persuade the Roxio software manager that I need a copy of SP2, would you kindly locate one of those copies (you might have to get it out of quarantine) and upload it to something like Google Drive, then privately send me a link so I can download it and poke a stick at it please? Can't just email the file because it's an .exe file.



  14. Hello Bill,

    Many of us have NXT 6 running properly under Windows 10, so there's no inherent conflict between the software and the Operating System.  Your problem looks like an installer error.

    May I suggest [1] You try a "repair install".  Firstly turn off/disable your anvivirus program (disconnect from the Internet to stay safe), exit from any other running programs, and then run your installer (Disc or download). Instead of install or uninstall, choose "Repair" and see if that corrects the problem.

    [2] If that doesn't fix it you will need a "full reinstall". First uninstall the Roxio program and clean up any remnants you can see on your hard drive.  Then, with no other running programs and with your antivirus off, reinstall NXT 6.  You will need the Internet connected at least until after you have entered your installer key, but should be able to disconnect after NXT 6 has phoned home to Roxio and verified the key.  You are allowed 20 attempts before you need to get the key reset by Roxio, but they can go pretty quick when you have an installer problem, so don't waste them.

    Go well . . .


  15. 2 hours ago, risk_reversal said:

    I guess from your previous explanation that what is happening is as follows:

    Although the DVD drive is capable of burning at the 2 lowest burn speeds detailed on the LG website, the drive itself is reading and collecting the information from the disc which in this case is reporting only the 3 higher burn speeds.

    The DVD would be optimized for high speed burns by formulating their fastest-reacting dye, and it's hard to design a dye which will burn reliably at a great range of speeds so it's common for the disc manufacturer to leave off the lower burn speeds.  That will be what happened here.


  16. 1 hour ago, risk_reversal said:

    Was wondering where you saw that information? As the manufacturer's web page shows different values. 

    It was from the manufacturer's webpage, actually (here)

    The array of speeds they show can be quite bewildering, so you have to make sure you get the right section.


    The part you want is in the red box.

    To interpret, CLV= Constant Linear Velocity (rotation speed changes as you move out from the hub to keep speed under the laser constant)

    CAV= Constant Angular Velocity (constant rev rate like your 45 r.p.m. records)

    PCAV= Partial Constant Angular Velocity (start off CAV, but change to CLV when they reach max. speed)

    ZCLV= Zoned CLV. (use different speeds on different parts [zones] of the disc)

    Regards . . .

  17. Hi Again,

    The screenshots from ImgBurn aren't relevant to your problem.  They list only supported Read speeds.

    The screenshots from Disk Copier reflect the same info as we started this conversation with - a generic range of speeds is offered until the drive is given a blank to read, and then a modified range is offered after the blank has been read.   The new medium is allowing a much wider spread of write speeds, and in fact that's the complete range of speeds your drive is designed to use.

    If that's not slow enough for you, you'll need to research the market to find a drive that can handle slower burn speeds.  That could be quite a job, considering that the market has reacted to the Need For Speed for quite a few years now and neither the drive manufacturers nor the few surviving disc factories cater for slow disc burning.

    May I ask, WHY do you want to burn slowly?  With today's designs of drive and media you tend to get the best possible result somewhere around the middle of the available speed envelope.  So there's no technical need to burn really slowly, and in fact you'll get a less reliable burn at the bottom end of the scale.

    As for CD disc brands, in general I prefer TDK, Verbatim, or JVC-Taiyo Yuden when I can get 'em.  As far as DVD types go, I prefer DVD+ for their versatility, because you can change their 'booktype' to DVDROM if you need.  If a copier is getting choosey about source vs. destination, try copying your source to an ISO image first, then burn that to the destination.

    Have I missed any questions?

    Regards . . .

  18. Hi all,

    Sorry I'm late to the action but time zones interfere, and I've been recovering a machine with a dead motherboard for a friend.

    Risk_reversal, your question as I understand it revolves around what are called "write strategies".  These are groups of settings or parameters that allow an optical drive to make an optimal 'burn' on the dye or alloy of a disc, having regard to the speed, type, and brand characteristics of the disc.  Modern drives carry a table of their favored write strategies in their firmware.

    The disc carries the Manufacturer's ID (MID) which is read by the drive and gives some basic info.  The drive can 'calibrate' itself by doing a test burn and then reading the result, and all this information can be sent to the controlling computer and the burning software by the drive when it is queried. 

    ECDC 6 used a combination of the old look-up drive tables (a bunch of pre-sets for each recognized drive or class of drives) and the new Dynamic Drive Detection scheme where the drive tells the software what it can do.  In your first picture above the drive has offered the usual selection of its write speeds before a blank disc is inserted.  In the second picture the disc is inserted, its characteristics have been read, and the remaining available burn speed is shown - there just happens to be only one optimum speed which suits both that drive and this disc and so you're stuck with 16x writes.

    If you run Regedit and search your registry for [DYNAMIC DRIVE DETECTION] you'll see a large section written by ECDC 6 listing the detected capabilities and write speeds of your Hitachi-LG drive.  You might find it quite interesting.

    Best regards