Recently purchased a new PC HP 920D with a HP DVD writer 840b. After installing Easy CD/DVD creator Version 6 Platinum it doesn't recognize my burner. I've installed all updates, it tells me it doesn't recognize my burner and that it needs to connect to roxio to check for support. I then get something along the following line Internet service interrupted. I don't see my burner on the list of drives. If any one can help or any one with ROXIO can provide an update please help! I spent good money for this software and expect it to work with my hardware. Thanks for any help.
Hello,
This software (Version 6) was new in 2003. Updates were issued for a while to make the software recognize new drives. The last drive update issued was DU20041203, issued late in 2004.
If your new drive was released on the market before the end of 2004 then you might expect it to be recognized by the drive update DU20041203. Go to the software Updates page (see the link at the left of this page) and update your engine and apply the drive update.
I have to ask, why are you trying to run an ultra new drive on old software? Windows uses generic CD drivers, so it can read from anything. The fact that Windows can read a disc in the drive only indicates that the drive has a standard read interface, not that an old version of ECD&DVD Creator should be able to "recognize" it for writing.
If your new drive is ultra new, and doesn't show on the list of recognized drives, then you're likely to be SOL. You will need to go to version 7 or better, where the dynamic drive detection will kick in.
Hi Reid,
I don't recognize the string values you've written there.
-what operating system are you using, please?
-what program are you looking at the registry with?
-what registry key did that come from?
The key you need to find in either Windows98 or XP is
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run.
With some more information I should be able to point you to a solution. Also, does your operating system have msconfig.exe ?? Thanks.
Thanks wizwork,
but now you have me totally confused.
If:
-you had ECDC4 preinstalled on your WinMe
-then formatted the HD (removing everything)
-then installed Win98
-then installed XP on top
then HOW did ECDC4 get back on the hard drive so that "My keyboard worked with XP before I deleted ECC4" ??
Do you in fact have an installer CD for ECDC4, and did you reinstall it after you put Win98 on your system??
Oh! 
Major bummer!
I can't think of anything else to try, at this point. You can't be running XP or you wouldn't have got V4 installed. About the only other cause I can think of is music software with a CD burning engine, and you say you've uninstalled any of those. If you have Windows Media Player updated to 9, that could do it but there's no fixing that because WMP9 has been made impossible to uninstall.
I'm really stumped here. I'd love to know what's causing this, but flogging a dead horse gets quite tiring. Perhaps it's time to cut your losses and get a version 5 off eBay.
wizwork,
I'm having difficulty working out what you've done to your system where Easy CD Creator 4 (ECDC4) is involved. This is where I've got to, so far.
- - - - - - -
I understand you had Windows Me on the system with a preinstalled ECDC4.
Then you installed XP home over the top of that? (Bad move, XP kills ECDC4)
Then you uninstalled ECDC4, but found your keyboard wouldn't work (because of XP, ECDC4, or no ECDC4?)
-at this stage your computer would have to be in a mess.
You say at some stage (which would have to be AFTER the above events) you reformatted the hard drive.
You couldn't find your Me disk, so installed Win98 (Looking good -Win98 is much better than Me)
Then you put XP over the top of Win98 (not good, messes things up)
Now you've reinstalled your keyboard program, but it still won't go.
You're getting errors number 10 and 39 from your keyboard program, and a message says the program is installed but cannot run.
- - - - - - -
Is this the sequence of events please? It's the best I've been able to make of it while reading your message over carefully, many times.
If this is so, then Easy CD Creator doesn't enter into the final problem because it would have disappeared when you formatted the hard drive.
You are left with a system where XP Home has been put on top of Win98, and your keyboard program won't work now.
This would suggest that either the combination of XP over Win98 has messed up your keyboard program, or else your program won't run under XP.
My suggestion would be to reformat and install XP Home straight off, then try your keyboard program. If the program runs, you will be happy. If it doesn't run, at least you'll have a tidy installation of XP Home.
If that was NOT the sequence of events then there's something you haven't told us. Please start again and set out, in order, exactly what you did in terms of installing operating systems and formatting your hard drive, and where ECDC4 comes into it.
Hi Ryan,
Last time this question came up Patrick from Roxio said the member should check with the people at Roxio who deal with the corporate installations, since they have all the information for that at their fingertips.
Who was it said:
"Who would ever want more than 640 KB MB GB of RAM" ??
You may have some problems writing 36,000 files to a CD with Easy CD Creator.
ECDC 5.x fails at file number 17,501 - both Basic and Platinum.
If you were to ZIP or RAR your 36,000 files into one archive you could happily write them with Direct CD (if you didn't really need them) or with CD Creator.
I just got a new Dell Dimension 3100 running Windows XP Home. I transfered data files from my old computer via CD. Now, every time I boot up, I get the following message, "A driver is installed that causes stability problems with your system. This driver will be disabled. Please contact the driver manufacturer for an update that is compatible with this version of Windows." DirectCD is identified as the culprit, with you as the manufacturer. Can you help me with this problem?
skypilot13,
It looks as if you have used a CD formatted by the old "Direct CD" to transfer your files from your old computer. One of the first things these CDs do is offer to install the old UDF reader on your system, and it appears that's what has happened to it.
Roxizap should have removed the old driver if you used it, so I'm a little puzzled if it hasn't.
Anyway, following the error text that you've quoted there should be reference to the name of the drivers causing the concern to XP. What is the rest of the text?
Finding that file or those files and killing them should stop the error from happening. If you can't find them named in the error screen, look for files with UDF*.* in the filename.
UDFREADR.VXD would be a good suspect, as would anything else with UDF in the name, but leave UDFS.SYS as it belongs in XP Home.
vimoksha said:
"Well, now in absence of 'Direct CD', what other free programme could be used that will not conflict with Easy CD Creator 5 Basic? "
What is it that you want to do, that Easy CD Creator 5 Basic does not do?
A gentleman doesn't tell and kiss, Paul. My lips are sealed.
Gee! I hate it when that happens Everything seems to be as it should be. One last check please?
Would you please confirm that when you went to burn a CD with CD Creator (not Direct CD) you got a message that there were no supported recorders, and that your recorder's ID string is "IDE-CD R/RW 8x4x32" (no odd chacters or garbage) when you look into Windows' Device Manager ?
Okay, we've gone through all the major causes of the error message I think you're getting.
-the drive is talking to Windows and giving its ID string
-the drive's ID string is properly formed, and matches the registry entry at device106.
Given the above, you shouldn't get the error unless there's something stopping Creator from reading the registry, or the Creator software has been broken by something. Other CD-writing programs such as MusicMatch, MediaPlayer 7.01 and higher, ar any of the recent Real players are good suspects.
With your computer on my desk and many hours of dissecting the software and registry I might be able to track down the break. However that isn't practicable and I might not find the cause anyway.
I think your best course here is to uninstall Easy CD Creator and any other CD-burning software you have installed, clean the fragments from the system and registry with Roxizap, and then reinstall ECDC. Especially with the cleanout using Roxizap, this will give you the best chance of a clean install with nothing treading on it.
[Note: don't use Roxizap if you're using Roxio's Goback program]
This shouldn't take too long (my best time using the old manual method to clean uninstall was about 6 minutes) and it isn't complicated now, but is certainly worth trying.
-go to Control Panel Install/Uninstall programs and uninstall Easy CD Creator and any other CD-writing programs including such things as Music Match or any of the Real players. Restart the computer.
-get Roxizap from the Roxio site. There's a link to it here Roxizap
-run Roxizap. Restart the computer again (just to be sure)
-install ECDC once more, and see how it goes.
Good fortune . . .
"Merlin, Inc. technical support. How can I help you?"
"Yesterday I've bought your sword..."
"Congratulations, sir, you've made the right choice!"
"It doesn't work."
"What does it mean - doesn't work?"
"It doesn't cut the dragon's head."
"Have you read the manual, sir?"
"A noble knight have not to know how to read! But my armour-bearer have read it for me aloud twice."
"Well, sir. Have you taken the sword out of the sheath?"
"Yes."
"Is that really so? Check it again, please."
"I've done it, I say to you!"
"Okay, sir. Now check the edge sharpness."
"Ouch!"
"You shouldn't do it with your finger, sir."
"What the finger? I've done it with my tongue! I always check a sharp flavour of my dishes like that."
"You see, sir, a sword has a bit different construction than your dinner dishes. The term 'sharp' means here..."
"I'm not obliged to know you technical terms! I'm a user, not a hardware specialist. You'd better answer why doesn't it work!"
"Did it work before?"
"I don't know, I've bought it only yesterday!"
"Okay, sir. Have you done anything with it?"
"No!"
"Are you sure?"
"Well, I only took it out of the sheath."
"Did you try to grind it yourself?"
"What for?"
"You know better, sir. Maybe you tried to install new spells on it?"
"No, I use the default ones, which are supplied with the sword!"
"Maybe it's the spoiling, sir? How long ago have you updated your holy water?"
"I've downloaded the fresh version only two days ago!"
"I see, sir. Then look if there are unscreened sources of black magic nearby. They may create hindrances for the sword."
"What sources?! I'm in the desert!"
"Don't be so nervous, sir."
"I'm not nervous!"
"Then why do you pant?"
"Because the dragon is chasing me!"
"Oh, so the dragon is near you?"
"Yes, he is already QUITE near!"
"Excellent, sir! Give him the receiver."
"And what if he bites my arm off?"
"Sorry, sir, but medical problems are beyond our competence."
"Next time I'll buy a sword of Morgana, Ltd.!"
"Well... okay, sir. Describe at least how the dragon looks."
"Well, he is such... yellow... with moustaches..."
"It's clear now. You should begin with that. It's a non-licensed dragon, a Chinese counterfeit."
"And?"
"Read the license agreement, sir. Merlin, Inc. doesn't guarantee any compatibility with non-certified devices."
"And what shall I do?"
"Don't use cheap no-name dragons anymore, sir."
"Looks like HE is going to use me right now! Aaagh! No! Aaaaa..."
"Sir? Sir, are you okay?... Well, in any case, Merlin, Inc. thanks you for custom!"
4.02a S1
Okay thanks. 4.02a S1 is an OEM version of course, but there should still be only very minor differences between it and the retail version.
To explain what's happening, versions of Easy CD Creator and its offspring up to version 6 use a look-up table to match the various burners with the right parameters and commands they need. Your drive is checked against the table, and if there's a perfect match the drive is "recognized" and burning goes ahead.
The error you're getting shows the software isn't getting a match. Causes for this can be:
1-the drive is broken and won't tell Windows what it is
2-the drive is too new for the version of software / was not known to Adaptec/Roxio
3-the registry has been damaged so the software can't find the table of drives
I thought it would be #2, but your drive was known to all of version 4 so you won't need updates.
I presume it won't be #1, because you delivered the drive ID string (IDE-CD R/RW 8x4x32) - unless you had memorized it Does the drive behave properly when reading discs? Have you any other CD burning software you can use to try out the drive? Did you see it in Device Manager?
I'd like to be sure the drive is okay, but in the meantime we'd better check the Registry.
Please run Regedit.exe. Press Ctrl-F (find) and search your registry for "device106" (without the quotes)
If the registry's okay, you should find device106 and it should have a string value which looks like this:
"IDE-CD R/RW 8x4x32,IDE-CD,R/RW 8x4x32,PHIL4XRW,cdrmmc.drv,128"
This is the entry in the table for your drive. The device number stayed the same throughout version 4 and until 5.01.
Lack of that entry or damage to the software will cause the error you're getting. Can you tell me if you can find the entry, and if it has the same as I've shown above?
Hi Thomaslans,
No problem, your message was quite clear. I understood. What is giving me problems is your drives.
Now the SD-M1402 is not a worry. It's a reader not a writer, so it doesn't concern us.
The IDE-CD R/RW 8x4x32 is a big problem for me, since it has been supported by Easy CD Creator since back before version 4, so if your software is version 4 it shouldn't need updates.
Please check and tell me what version of Creator you have. Run Creator and select to make a music CD, then click the Help button, and go to About Easy CD Creator. Clicking there should bring up a box with the version number in it. What is the full number it shows, please?
(If it's not updates, this problem could take a day or two to sort out. Don't despair, we'll be working on it with you.)
Hello,
I don't know of any separate "CD Record Utility" supplied with Easy CD Creator, however after reading those instructions I would say that Easy CD Creator IS the recording utility that they have supplied to you.
Perhaps the instructions are generic, and with some of their packages they supplied a different bundle of recording software. This way, it doesn't matter whether it's ECDC or something else, they wouldn't have to reprint the instructions if they changed suppliers.
It may save them time and effort, but it has a good potential to confuse the customer doesn't it!
I would suggest you just go ahead and install the ECDC they have provided, and then start burning CDs. If you have any difficulties that can't be fixed by clicking on the Help button, please come back here for assistance.
Hello,
If you have Easy CD Creator installed, then you should be able to record data or music to CDs without needing any other software.
I don't know what you mean by "the record utility". Would you please describe what it looks like, or what it does so I can help you on this?
I think Chernin's idea is that the former movie theatre industry gets 60 days to 'monetize' you, and then News Corp gets to 'monetize' you. I wonder where he learned his business.
When they've all had their way with you, you are left in a dumpster discarded and feeling 'monetized'.
Thanks Brendon. I guess that explains why I can't find a fix for it. My problem seems to be the "human" memory kind.
Ha! Join the Club. I'm not alone any more
i am getting this error message as well.my story is this:
my hard drive was about to die, so i took it into a computer shop and they were able to save my important files and set me up with a new hard drive.
so then i found all the disks that came with my Gateway and started loading the programs i needed. one was Easy CD Creator. this worked fine from the day i got the computer to the day my computer messed up. the other day i tried to burn a cd and got the same error message.
what should i do in this case?
thanks.
Thomaslans,
It is obvious from what you said that you haven't got a new drive.
I think what you have done is you've gone back to software which is too old for the drive you've always had.
You have reinstalled ECDC from your original CD, but have you updated it at all? It's very likely that your working version had been updated at some time to support your drive, and if you don't update the version you've just installed your drive won't be supported.
You would need to run CD Creator in a data project and then go to Help / About ECDC to see what version number is displayed to be sure, but I'm guessing you have an install CD with one of the early shipping versions - probably 4.01.
Now version 4.0 supported 390 different drives, and 4.01 supported 485, but after updates the final version 4.05 supports 1,022 drives. The odds are very high that your drive is one of the 537 which needed an update.
I can confirm this is the case, if you'll give me your ECDC version number (from above) and your Drive ID which will see if you right click My Computer, select properties, Device Manager. Find the DVD/CDROM icon, click on the + alongside to expand it and you will see an icon and text information for each CD/DVD device installed. This text is the ID String. Please quote it exactly.
In any event, you'll probably need to update. Roxio (US) doesn't carry v4 updates any more. Last I heard version 4 updates were still available from http://www.roxio.com/en/support/uk/ecdc/so...updatesv4.jhtml
If you have a low version number you will need to update to 4.02 and then 4.05. If you're already at 4.02 or higher you go straight to 4.05.
It's actually a lot more simple than that.
Changes made in "my Roxio" are supposed to carry over to the forum boards, but that got broken when the forum changed addresses.
Patrick has been trying very hard to get this fixed, but since the person(s) responsible don't work for him this hasn't been achieved yet. We remind him regularly, and he is just as frustrated by this as you and we are.
Chernin told investors that it will allow News Corp. and others to also monetize content in the broadband, wireless, set-top box storage and other fields beyond HD-to-home
"Monetize"! Well, that's a new name for highway robbery but it describes perfectly what they're about.
For $25 I would expect to keep the disc, not just rent it for a night.
Setting such high prices for this material just serves to make people feel justified in copying the material for their own use. I think people like Chernin know the price they set will stop the customer from hiring out the film again for a second viewing, and so they're cynically just going for as much money as they can get on the first and only time.
Pitching prices at a much lower, reasonable level would encourage consumers to rent a copy again or buy one for their home library.
Just a newbie question: Who decides on which posts are rejected or not? As far as I noticed, all the "Digital Gurus" have a prerogative for that.
If a user has been placed on "requires moderator approval" because of the excessive number or the nature of his posts, then his further posts will not appear on the board until they have been approved by a moderator. That is all.
When you said 50 GB on a dual-layer disk, did you mean a standard DL DVD, or a new specialized type of disk? Still, 50 GB seems like an impossible amount. That's more than standard hard drives
Richard, read the article.
You're displaying a lack of clues if you part-read something and then ask questions which show you didn't read it properly if at all. I'm sure you don't want to seem clueless.
50 GB is the standard capacity of a DL Blu-Ray disk, which is what the article's about.
Standard hard drives run at 250-500 GB at the moment, so 40 and 80 GB drives are becoming rarer on the stock shelves.
Cd Creator At Bootup
in Easy CD Creator 4 and 5
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Hi again Reid,
Thanks for your reply. Sorry, I didn't mean what put that value in the registry, I meant what key did you copy the value from. You answered that, from the "run" key we named. No problems there, thanks.
My problem is that the form of what you typed isn't duplicated on my machine. Here is the sort of thing I see . . .
The top slice is from Windows XP(SP2)[where I don't have ECDC] and the bottom slice is from Win98 where I do have ECDC. There's no %%DELETE_VALUE%% to be seen in either one.
You should have MSCONFIG.EXE, it's part of XP. (Just go to Start / Run and, type msconfig and press enter) but if you haven't got it here's another way to fix this. I'm afraid you DO NEED to manually edit the registry this time, but I'll show you the safe way to do it.
1) Back up the RUN key. When you have it highlighted in blue like mine, go to the Regedit toolbar File / Export. . . and export a copy of that key. It will be saved in a small text file. Give it a name and say where to save it, and it will have a .REG extension. e.g. call it "run" and it will be saved as RUN.REG.
-if you need to fully restore that key to its original state, just double-click on run.reg, answer "yes" and the key will be fully restored.
2) Find the CreateCD entry, the one with "CreateCD50.exe" in it. (It's the fourth entry in my Win98 picture) highlight the name entry next to the [ab] box and delete that line with the Del key.
3) Exit from Regedit, and restart the system. You should find the the project starter won't start when Windows starts any more. If you have Direct CD installed but don't want it to run, deleting the Direct CD entry from this key will stop that running, too.
I hope that's clear, but if it's not then please come back and ask more.