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Posts posted by Brendon

  1. Hello Again,


    All I can tell you about the CD burner drive is that it is a HP CD-Writer 9500 Series. The drive will not open at this time and the light is still red. As long as it is red the computer won't recognize it in the Device Manager or anywhere else. Usually if I restart the light will come up green the next time. I don't know what the problem is or if it's at all related to the Easy CD Creator. I'm nearing my wits end.

    Okay, it's no use to you as it is. Something has caused the drive to lock up, and you'll need to power it off to reinitialize the drive.


    Power the whole machine down. Wait 15-30 seconds and re-start it.


    As the machine restarts, push the eject button every few seconds until it ejects whatever disc is in there.


    -Don't put that CD back in that drive, but go get the DriveID for it from Device Manager.

    -Do see if that drive will read a commercial silver CDROM or audio disc, but be prepared to power down and eject as it powers back up again if the disc locks in there.

    -Do see if you can read your Direct CD discs in the SDM-1202 drive, and come back here with the results.

  2. Crazycomputer,


    37 CDs worth - I see your problem, and the urgency of the situation!


    Thank you for the system details, but I'll have to deal with most of them in another message. First I need to know, since one of your drives is a Toshiba DVD-ROM SD-M1202 (should be no gap between M and 1202) then what is the other one, please?


    The specs for that drive at http://support.dell.com/support/edocs/stor...0170E/Specs.htm show it as a DVD and CD reader only (DVDROM and CDROM), so the other drive must be the writer.


    Could you repeat the effort in Device Manager to get the driveID for the writer, please?

  3. Crazycomputer,


    Lynn has asked me to carry on, rather than having two of us talking with you.


    Packet-writing as used by Direct CD is fine within its limits, but can be catastrophic if things go wrong. Unfortunately the difference between that and "ordinary CD" writing is rarely made clear to new entrants to writing CDs. I think if that difference was made clearer people would have less problems.




    I really need your full Roxio version number and your recorder's ID string to be able to help you further. Here's how to get that information for me.


    -Run Easy CD Creator in a data project, click the help item on the top toolbar, and select "About Easy CD Creator". A box will open. The full version number is shown in there.


    -Right click My Computer, select properties, (then hardware, if in XP), Device Manager. Find the DVD/CDROM icon, click on the + alongside to expand it and you will see an icon and text information for each CD/DVD device installed. This text is the ID String. Please quote it exactly.


    -what operating system are you running on your OLD system?

    -on your NEW system?


    -apart from the lack of space on your OLD system, are you able to read all those CDs in it?


    -how much space do you have left on the C: drive of the OLD system?


    -what version of Windows Media Player or any other music programs do you have on the OLD system?


    Now, I understand you got some of your pictures into a folder/directory on your hard drive, and then tried to do something. You didn't say WHAT you tried to do, but I'm guessing it had something to do with CD Creator because Creator complained that it didn't know your drive, and made all sorts of suggestions about updating.


    It looks to me as if Creator might have been broken, but we can work on that as soon as I get your answers back. To answer your question, since Direct CD and CD Creator are very different systems it's possible for one program to keep working while the other is broken.


    Our aim is to get your Creator working properly too, so you can read the old CDs in with Direct CD and then write the data out on fresh discs with Creator. Please come back to me with the information I need:


    -Easy CD version

    -ID string of the writer

    -operating systems both machines

    -can you read all the old CDs

    -space left on the old system

    -WMP and other music programs

  4. Customer Services no longer exists with this company. I have tried and tried to get an issue resolved and have gotten either no replies or completly unrelated replies that had nothing to do with my problem. Finally their solution was "Download and install the update" even though in the messeage to them i clearly stated that "I downlaoded and installed the update" with no results.


    Okay, so you haven't got anywhere with Customer Services. It seems to me your next logical step is to post your problem here on whichever forum fits the problem.


    DO THAT please, and then you'll be able to say that your fellow customers on the community forum were more help to you than Customer Services.

  5. The only way you can see if someone is online here (or on the old boards), is by clicking on their screenname. Most new people, who are the ones who need the most help, don't know how to do that.


    The little indicator at the bottom left of each message (on/off Card PM) shows the poster's status. When you look at yours it will always be on (grin) but when you go off-board it will switch to "Off" for anyone else who's looking at it.


    [What is the CARD button for?]


    I don't think a chat forum would be such a good idea, although I know just the person to lurk in there and have the last say on everything.

  6. Hi Lenny,


    The problem is NOT what you wrote the files ON, but what you wrote them WITH.


    There are two CD writing methods used by ECDC:


    1) is a temporary, packet-writing method. Here you format a CD with the Direct CD program, and can drag and drop files onto the CD with Windows Explorer.


    2) uses the CD Creator program, and writes either a bunch of files or a whole disc in one "session" to an unformatted disc.


    Method 1 makes "special" discs that nothing else can copy, and precious-little else can read.

    Method 2 makes standard CDROM disca that anything can copy or read.


    Disc Copier can't copy the special discs method 1 uses. You need to read them all back onto your hard drive and then make a standard CDROM with CD Creator. Disc copier will handle those happily if you need more than one copy.


    Lynn is correct when she mentions that CDRWs shed data like a tree sheds leaves, but that's a whole 'nother problem and is not why CD Copier won't copy your discs.

  7. Hi,


    Regrets, but there's NO WAY of getting version 5 to overburn or write to CDs past 700 MB. You need to go to a later version of Roxio or someone else's software for that (as well as having a drive which will not only recognize but also BURN to 900 MB).

  8. Hi Ron,


    Easy CD Creator has a number of systems, all interlinked. The messages you're getting all indicate that something has seriously broken in your ECDC installation.


    Normally I'd recommend a full uninstall with the Control Panel uninstall applet, followed by a cleanout of any fragments with Roxizap, followed by a careful reinstall and re-update following the instructions Rich86 writes for installations. However you may already have done this.


    It would be worth re-doing this (you need to clean it out again anyway) and getting a set of Rich's instructions for reinstallation, because XP has gotten very finicky about how you install these things.


    One other thing though, what have you done with your XP as far as updates go during that complete system restore you speak of? If you have installed Micro$oft's SP2, that might have caused the problem. SP2 breaks so many things that Roxio wouldn't support ECDC version 5 in XP2. If you have gone to SP2 you may be SOL, I'm afraid.

  9. Hi Mark,


    Perhaps that's one of the reasons Easy CD Creator is NOT supported by Roxio in a server environment. I don't know.


    If you can't uninstall it the regular way the Roxio brute-force uninstaller, Roxizap, should do it for you. I believe there's a link to Roxizap in Lynn's 'frequently asked questions' post at the start of this forum.

  10. Hi Terry and guys,


    I've sent that file re-named to *.EX to Dave, so it should get through. A lot of those mail systems don't like "naked" executable files.





    There are no popups and no word "promotion" associated with either of the links for that file. It is a utility, not an update.


    Now we have to see if it solves Dave's problem with that AVG thing.

    Thanks everyone.

  11. Hi, I'm back. Sorry to have been away from this for so long.



    Yes, that's the file I spoke of. It's version 4_53_71, and it's 188,406 bytes.


    DrBsr1: if you want to try this file and can't get it down off the server (it took me six tries to get it down to compare) I can email it.


    It's not that AVG thinks the old file is a virus - it actually identifies it - it's just AVG has problems with it.


    Send me a personal message (PM) mentioning that file and an email address I can send it to, and I'll do that for you. Please to pop back here afterwards and let us know how it goes.

  12. Hi Steve,


    I just read my Direct CD 3.05 test disc when using Easy Media Creator 7.5's "Drag to Disc", and it read fine.

    Drag to Disc (D2D) is the equivalent of the earlier Direct CD.


    I think that D2D did an unauthorized write to the disc when I ejected it though, as it told me to wait while it prepared the disc for ejection and now the disc reads whether D2D is running or not.


    Pah! Now I have to install version 3 again to make another test disc. I didn't need that.


    eBay has always been a good source of genuine discs from owners who are upgrading and want to sell their old version. I think you're unlikely to get genuine Version 8 discs from there as it's the latest version, although I have seen some members saying they're going back to 7.x until 8's teething problems get fixed. I think if you can find a genuine 7.5 there it should be worth getting. There are also a lot of good discount deals going out there.


    I think you should be aware, once you get access to your photos again, that storing them on a rewriteable disc is NOT a good idea since CDRWs lose data quite quickly. Neither is storing them on formatted discs because of reliability and interchangeability issues.


    For reliability and universal access, store precious stuff on CD-Rs written as a standard CDROM by Creator Classic.

  13. Crazycomputer,


    It looks as though you're using Direct CD and writing on a formatted disc, especially if you can read the disc on your machine while others can't read it on theirs.


    Direct CD when it is working properly will lock a disc in the drive because there are things it should do to a disc before it is ejected. You shouldn't try to manually eject it with the drive button, but should go into the Direct CD formatting wizard and eject it through the software.


    Your best path to preserve your family pictures is to read them all off that CD onto the hard drive. Once they're safely there, burn them to a CD-R disc with CD Creator's data project. DON'T use Direct CD to format the disc, but write a data project to an unformatted disc.


    That will produce a standard CDROM disc which can be read by any PC. If the pictures are precious, make another copy of the CD and keep is safely somewhere else in case you damage the first one.


    In summary, don't use a formatted disc because it will give the problems you've already found. Don't use a re-writeable disc (CD-RW) because they aren't stable and will fade quite quickly.



    Now, if my guess about you using a formatted disc is wrong, please come back here because something is quite wrong in your system.

  14. Hi Cody,


    I think that's more likely to be a hardware problem than software. Drives which sold in the time of ECDC4 are reaching the end of their expected service life.


    When you insert a disc in a drive the drive spins up and reads the disc. After a successful read it reports to the computer what sort of disc it has, and sets itself ready to operate. The drive decides what disc it has, not the software.


    The laser unit on CD/DVD drives normally faces up, so you see the label of the disc as it goes into the machine. This is handy, but it also means that dust, fibers, and other garbage can settle on the lens over time. This can cause read and write errors. If the dust isn't firmly stuck on the lens it can move, giving sporadic errors.


    I think it would be worth getting a lens cleaning disc and cleaning the laser lens. Cleaning kits aren't expensive and are a good investment. There's a good chance this will improve the read so your drive no longer mistakes what sort of discs you've fed it.


    There is always an outside chance that parts of the drive are failing and cleaning won't help, but it's certainly a good thing to try first.

  15. Hello Brad,


    There are two ways ECDC4 can write to CDs.

    1) Using Direct CD, and writing single files or bunches of files to a FORMATTED CD.

    2) Using CD Creator and writing either a whole CD or at least a "session" to an UNFORMATTED CD.


    Method 1 can be handy for local or short-term use, but the discs are unreadable on another machine unless you're running Direct CD on that machine too. Often they're unreadable unless you have the exact same environment as when you wrote them. Handy, but not over-practical or safe. Since you're having trouble I assume that you were using this method.


    Method 2 is not so easy for dropping the odd file onto a CD, but it makes STANDARD CDROMs which can be read on any PC and many other machines.


    Both methods can be used on either CD-R (write-once) or CD-RW (re-writeable) discs


    If you want to archive precious stuff, use method 2 and write it onto a CD-R not a rewriteable CD. For very precious stuff write two CDs and store them in different places. Never trust your only copy of a precious file to a packet-written (formatted) disc.


    Nero has similar systems. Their "InCD" is the equivalent of method 1, and the regular Nero writer uses method 2. Their StartSmart is a menu system, and Data CD should take you to the safe method 2.


    - - - - -


    Right, that was how to archive them. Now, how to recover them from your old discs.


    Various claims have been made about reading old Direct CD discs on new versions of the software, but the results (if any) have been patchy. They seem to rely on a combination of the new system, the new software, the new CD/DVD drive, and the way you hold your mouth.


    I believe that your most reliable and least expensive solution is to get a recovery program such as CD Roller (www.cdroller.com) or ISO Buster (www.isobuster.com). These programs allow a trial so that you can see what files they can recover, though you need the paid version to actually do the recovery. Our forum members have recommended both of these recovery programs.


    I wish you success.

  16. Jim,


    My great regrets, I put you wrong earlier. It was version 5 where the CDkey was split from the TSID, not 4. One thousand apologies.


    In version 4 the TSID serves both installation and support functions (while the program was still supported). During installation the number is stored in several different locations. I did a mimimal install of Creator; the menu system; and JCC; and the number was stored in 4 different sub-keys.



    HKEY_LOCAL_MACHINE\Software\Adaptec\Easy CD Creator 4\4.0\Registration

    HKEY_LOCAL_MACHINE\Software\Adaptec\Easy CD Engine\1.0\Registration

    HKEY_LOCAL_MACHINE\Software\Adaptec\Jewel Case Creator\4.0\Registration


    If your uninstalling didn't remove those keys they may still be there. Run REGEDIT.EXE and either navigate to the Adaptec section of HKLM or else search for "Registration" to see if you can find one still intact.

  17. You don't need a TSID to install Easy CD Creator 4, you need a CD Key.


    You can't get past that.


    You say "reinstall". If it has been previously installed on THAT machine with that operating system and the registry hasn't been damaged, it may be possible to locate the CD key in the registry.


    Is that the case, or is it a new install in this system?