Problems With External CD Burners? in Easy CD and DVD Burning (in Red Box): Vista & Windows 7 , 8 and Windows 10 Compatible Posted October 13, 2019 · Report reply Plug and play? Yet one fails to recognize a disc in the burner, and the other one thinks the disc is full. If they both worked properly under other software but not in the Roxio suite, that would suggest the Roxio software's faulty. However neither of them are faultless under CDBurnerXP, and the internal drive seems to be working fine. Try your disc in the internal drive, and I'll think some more about this.