I m having a problem with my roxio media import while capturing vhs films i can not see live capture, window is blank. i have the latest creator 7 installed. i have reinstalled windows10 and roxio creator 7 since customer support does not return my messages. Problem was solved after reinstalling all software and operating system. i have captured over 20 hres of analog vhs films in the passed week and everything was fine till today i wanted to open a preview window of one of my saved capture files and thats when my problem occured. i don t have anymore live preview of when captuing. i hear the sound but dont see image. the live capturing window disapeared. tech support cant find the problem and takes two weeks to answer between each email. they made me reinstall direct x, net frame work, uninstall programme and reinstall and still have same problem. video file that is captured is saved and works fine but is very annoying not being able to preview live.