Thanks to Digital Guru, the problem has been solved, persistence paid off, you stayed and I followed your suggestions. I hope that Roxio finds out and fixes the bug. He is right I should not have to choose to write NTSC, but the question came up for me to choose, NTSC or PAL. The program did not care what I chose because it defaulted to PAL on its own. That window is not necessary it should rely only on the preferences. It looks like that whoever wrote the program lives in a PAL region. Thanks again, Mr. Guru.