To send an e-mail to tech support I have to "Ask Roxanne." Then "Chat" comes up but doesn't work because somebody forgot to pay the bill to the folks who own the chat software. Then I get the tech e-mail forms but they bounce the browser when I submit them. Next step is to call them, but now it's after 6:00pm EST.
Well, I did get a couple of good hints from Roxanne, but no details on how to change them, like DMA. Yes, all my drives are DMA enabled if that's what she means. Also to close all DVD players, but not how to do it unless she means programs I'm using. If any players are 'running' in the background I don't know it, but CinePlayer is on here....Roxanne, darling, is there something you want to tell me?
[insert pointless mean-spirited off-topic rant against Roxio Support here.]
So I'm sorry, but that's just how I feel about it.
But seriously, they usually waive the support fee in cases where somebody actually tried to find a fix. I'll let you know.
New news Wed 12/06/06: I just dicovered that in Media Import when I click 'Capture Now' the sound smooths out although the picuture still stutters. It freezes momentarily then resumes synchronized with the sound. Is this called 'dropped frames?' (I thought that would involve static.) Also, the sounds stays better after recording stops and >sometimes< the video as well.