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CyberZeus

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About CyberZeus

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  1. CyberZeus

    Toast 7 will not burn properly

    wjw, You will need to downgrade back to 10.4.8 or earlier. Check out my previous post titled SUCCESS - I performed very detailed troubleshooting and discovered that there is something within 10.4.9 that causes this issue. I am sure that once back to pre-10.4.9 you will be good to go. Good luck.
  2. CyberZeus

    Toast 7 will not burn properly

    Tsantee and Freshburn, Good feedback and to clarify, yes - I have tried using the combined update from 10.4.6 to 10.4.9 and yes, it did indeed fail. A quick update from my last post. I feel I have pretty much confirmed that this is definiely an issue with 10.4.9. I have been running 10.4.8 since my last post and burned 8 DVD-DL discs with ZERO incident. In between each burn, I performed a very small and controlled portion of the recommended updates from the list provided with the "Software Update" application. I won't bore the group with all the details but suffice it to say that every burn has performed flawlessly after each update. I do have one left - the update to the latest Quicktime so we'll see what happens but I feel pretty confident that it will work fine and if so, then the only thing remaining is 10.4.9 which I WILL NOT perform - but at least we know where the issue is. Hopefully this will be good information for Roxio to get it fixed. Stay tuned...
  3. CyberZeus

    Cannot Burn DVD+R DL on 8.0.1

    Andy, I am making some progress on my own with this issue - Roxio has been ZERO help but again, I am plugging away and narrowing it down. Please review my thread at http://forums.support.roxio.com/index.php?...mp;#entry115281 for more details. Good luck.
  4. CyberZeus

    Toast 7 will not burn properly

    SUCCESS!!! Well, at least partially - and we're on the right track. After a few more troubleshooting steps that I wont bore you with here, suffice it to say that I decided to blow away the hard drive and re-install the OS. I was going to do this anyway to get the Bootcamp partition off of there so it was something that needed to get done anayway. So I rebuilt the system with 10.4.6 and did all of the upgrades and got the system all dialed in with 10.4.9 and tried the test - FAILED - boy was I pissed. But I held it together and rebuilt it again but this time, I did ZERO updates and behold SUCCESS - it is burning right this very moment. The config as it sits right now is 10.4.6 with NONE of the updates from the Apple website. After I finish the current burn and verify the DVD quality, then I will install the 10.4.8 combo update and test again. This was the last known good OS that worked properly so it seems to be a good next step. If this next test works, then I will start adding the updates (EXCEPT 10.4.9) one at a time and burn a DVDs after each step. If they all pass, then I know it's something in 10.4.9 that Toast does not like. However, if it fails at some point along the way, then we will know which module is the culprit. Personally, I have a feeling that it will end up being 10.4.9 and really, either way, it is still almost surely a Roxio issue inasmuch as they need to produce a patch to deal with the updates from Apple. I hope they are reviewing this thread to get an update and start their regression but I doubt they are after my red-hot post to them 3 days ago. Stay tuned for updates on my future tests - Thanks.
  5. CyberZeus

    Toast 7 will not burn properly

    Well, as most of us power-users \ engneers are, I just couldn't let this go - at least not yet. I really want to know why this started to fail all of the sudden. Before I tell you what troubleshooting steps I have performed in the last 24 hours, I am happy to report that the drive does indeed work but in Windows, not OSX and not with Toast. After all of this, I began to think that maybe the drive took a dive which would have been really strange but hey, it does happen. So I pulled it out of the enclosure and put it back into my WinXP box and behold, it burns fine. I have ripped 3 movies now with zero errors - flawless - no worries. Again, this is not using Toast - I use "CopyToDVD" on my Windows based machines and it is rock solid. So at least now we know we have good hardware. Next, what have I done in the last 24 hours? Verified the drive jumper settings. I did have it set to slave and this is incorrect - I moved it to CS and tested again - FAILED. The enclosure is a dual-bay model so I thought, maybe the one side took a dive so I swapped the port to a known good port and re-tested - FAILED I removed the USB hub in between the enclousre and the machine - I had done this before but thought to try it again without the 2nd drive bay connected - FAILED So given all this - what do we know?That the drive is good That the firmware it has works fine with WinXP-SP2 and current Verbatim media That in the past, it worked great with Toast v7.0.1, the existing firmware, current Verbatim media, the USB enclosure, and OSX 10.4.8 That the previous OSX working scenario DID NOT have a USB hub in the middle I see the next few steps to be:Try it in the enclosure with direct USB connect to the WinXP machine and test If the previous works, then move back to MBP and try the test in WinXP via Parallels If the previous works, then add the hub back and test Somewhere aloing the line, I may try the firmware as well but I don't want to remove a known working item that would be very difficult to back out of. I don't have my exisitng firmware code anywhere so backing out would probably be impossible. Stay tuned.
  6. CyberZeus

    Toast 7 will not burn properly

    Tsantee, Thanks for your feedback. I know my response was probably a little heavy handed but honestly, I've been on the other end in support and when my colleagues have screwed up like this and totally not excercised due dilligence, our management would be seriously upset - even to the point of reprimand. The 2 goals of my message to them were to 1) Realize how upsetting this is to customers and that it is not acceptable and 2) Fill in any gaps in the information thread. If they missed #2, then that is another area where they need to improve. I think that many of these companies nowadays view support as a $$$ pit and as long as sales are going well, then they can let support suffer. Plus, for some specifc needs, Toast is the only game in town so they are not as compelled to do a good job of supporting thier customers and frankly, it's just not acceptable. If we don't speak, who will? To your points, I don't think an OS re-install would help because the only thing that changed was going to 10.4.9 - and if it can't operate with that, then it's still a show stopper. Plus if something like Roxio requires or causes a full OS install, then there is a bigger issue somewhere. OSX is known for many things one of which is the need NOT to have to re-install every 6 months like I did back in the WinXP days. Also, I tried the Superdrive but Roxio won't recognize Verbatim (best in town) dual-layer media in the Superdrive. As to a fix in Toast v8 - already went there and actually, you are the one who pointed it out to me. There is another post in the Toast 8 forum of a user experiencing the EXACT same issue. I currently work as a software test engineer and while I don't claim to be 100% infallible in terms of code troubleshooting, I am pretty sure this is something systemic in the code base common between v7 and v8. Again, I pointed Roxio support to this post for several reasons one of which was so that they would have a quick link to a repository of all of this valuable information - the point was missed on them I guess. So the real reason for me coming back to this post was to let the community know that based upon my needs, OSX Disk Utility will probably suffice and also another product, DVD Copy for Mac, is out there for $49 and it seems to work really well. I have no idea how their support is but the product works. Check it out at http://www.soft29.com/mac_dvd_burner_software.html. Good luck...and thanks again for your help.
  7. CyberZeus

    Toast 7 will not burn properly

    So seriously, when I receive less than steller customer service, I get pretty upset - at times, too much in fact. But what I just experienced with Roxio completely takes the cake - when a vendor completely blows me off, I simply go ballistic as you will soon see. As I posted here earlier, I opened a case on this issue last week and let them know in the ticket that I had this post going. I also filled in most of the gaps re: important information. These clowns took 4 days to review the ticket and then CLOSED it without even working on it. Becuase they asked for most of the information already provided, I am convinced that they just sent me a canned response and closed it. I tell you all this just to let you know what to expect - also, here is what I put in the ticket to illustrate how frustrating this is... =====BEGIN RESPONSE===== So first of all, you guys took 4 days to get to this ticket - completely unacceptable. Then second you close the ticket??? I can honetly say that based on these 2 points alone, Roxio support sucks. I work for a huge tech company and if we performed the same way with our customers, they would be leaving for the competition - which is what I will do once this reply is completed. Additionally, you SHOULD NOT need some of the information requested in your reply. Had you read the complete description of the issue - I told you that I had a forum post on this issue which, when coupled with my initial description, contains most of the information you requested - I even gave you the link to make it easy. But becuase you still asked for it, I am sure that the response I received is a canned response - amazng that this is your process. But in the slim chance you guys step and try to redeem yourselves, here are the answers you requested: 1) Mac OS X 10.4.9 2) Not using a suite 3) Toast v7.x 4) There is no error message - try reading the information I gave you initially 5) Don't waste my time with requestiing this as it has nothing to do with this issue 6) I gave you most of this as well - here is the firmware: BS0R / MMC-3 Whoever handled this case is tragic...can you say written warning?
  8. CyberZeus

    Cannot Burn DVD+R DL on 8.0.1

    Andy, I wanted to let you know I have opened a ticket on this issue (366154) as well as a seperate forum post (http://forums.support.roxio.com/index.php?showtopic=20809). I opened the latter just about 12 hours before you opened yours so it looks we are on the same wavelength. I'm hoping we will get some help here soon - it's getting to be a drag with not being able to burn any DVDs. TTYL
  9. CyberZeus

    Toast 7 will not burn properly

    Well folks, I tried using the original version from the CD without the update and still it fails. I removed everything prior to installing the software and rebooted before trying the burn but still - failure. The version of code for this test was 7.0.2. Also, I have opened a ticket with Roxio to hopefully get some movement on this issue - ticket number 366154. Keep the ideas coming - Thanks.
  10. CyberZeus

    Toast 7 will not burn properly

    Tsantee, great find on the other post - it is the exact symptom I am experiencing. Lakewoodlawnman, that is probably a good idea - I will try that and reply back to this forum with the results. Also, to your question - no, I do not use any app like Onyx or anything similar. Thanks to both of you for your continued help.
  11. CyberZeus

    Toast 7 will not burn properly

    Tsantee, Thanks for the information but unfortunately, I don't think the image burn workaround is good enough. This system was working fine before so it should work fine now - obviously something has changed and it is a shame that Roxio doesn't appear to have better troubleshooting tools for thier products. To answer your questions though: I am using Verbatim DL DVD media - it's the only one I use I did install the combned update before any of this - what was shown was post 10.4.9 update re-install As my post first stated, I have verified that the image burn works but again, I view this as a band-aid and not a resolution
  12. CyberZeus

    Toast 7 will not burn properly

    Well, I did as you suggested - and a lot more - and none of it worked so I built a procedure and took very careful notes to make sure I was extremely methodical in my steps. Here is what I came up with: Remove Toast Remove the 2 plist files Empty Trash folder Repair permissions on main volume - all others would not allow repair Powered everything off and then powered everything back up - the drives on before laptop Verified disk permissions on main volume Installed Toast using the 7.1.2 DMG disk image Opened Toast to make sure everything works properly and it is configured properly - required CD key Verified that the 2 plist files exist in the proper location Verified disk permissions on main volume again Powered everything off then powered back on just the same way as before Verified disk permissions on main volume one last time Tried to burn a DVD Still failed So, as you can see, this still failed. Does anyone know if there are any logs or utilities that exist to help troubleshoot this?
  13. CyberZeus

    Toast 7 will not burn properly

    Fellow Toast Users and Experts, I have Toast 7.1.2 installed on a MBP 2.16GHz. The DVD burner is the LiteOn SOHW-1633S connected via USB in a reliable EIDE to USB enclosure. This setup worked fine for about 3 months and about 40 burns. All of the sudden, this stopped working. I suspect that the beginning of the issue coincided with my upgrade to OSX 10.4.9. Here are the process, symptoms, and troubleshooting steps I have performed. I begin with a readable and viewable VIDEO_TS folder. I verify that the content is good by viewing it in OSX DVD Player. I start Toast with no incident. I drag and drop the desired VIDEO_TS folder to the Toast workspace I verify that the proper DVD burner is selected in the bottom right I verify that I have "DL" selected for the media type I click on the big red button The process begins the burning process At this point, Toast performs some analysis and says that it is burning but then in about 10 seconds, it moves right into "Writing Lead-out" and then finishes with a beep followed by the drive tray opening up. Also, the drive does spin up during the attempted burn process and there are no errors or anything at all in any crash logs. To verify if anything was ever written to the media, I visually inspect it and it appears to be untouched by a laser. The troubleshooting steps performed thus far are: Removed and then re-installed Toast followed by the 7.1.2 update Attempted to create an image file with the same VIDEO_TS folder - this worked fine Verifed that the drive exists properly in the System Profiler HELP!!!
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