After much fustration & !@#$%^&*() .I went to www.avery.com and got FREE Label printer software , Templates, options to use my own background and MUCH more for FREE, Yes FREE and it is so rich I do not know why I paid for the software that I bought from here. Designer Pro 5 Limited Edition & Designer Pro Media Edition from [/u]WWW.AVERY.COM are about 55mb or less to download. I only spent about 20 minutes on the software and it prints PERFECTLY and I can import backgrounds at ease. TOOOO bad Roxio/Sonic had to mess this application up. There are better mousetraps out there!!!!!