Hello Ivan, I assume your are with Roxio or Corel? Nice to hear someone is actually interested. I did finally call in and place the order by phone with no problem. Just a pain in the &%$ after wasting my time trying to place the order online.
I honestly don't think anyone at Roxio, or Corel, or Digital River really cares about this incident, but it also happened to me last year when I tried to place an order. I have an 800 credit rating, a perfectly good Mastercharge ($30,000.00 credit limit) and an active and good paypal account. All were refused. Complete CRAP.
Unfortunately, I cannot figure out how to do a PM on this board but if you are truly interested in addressing this problem send me an email to the address here and I will respond with my number.