I installed EMC 9 on another drive on my computer that has it's own Windows XP Pro OS and when I try to work with videos, after the "missing mpeg-2 codec message I get the error message "No permission - bad installation". (See attachment). I uninstalled & re-installed the software with no change. Then I went into the registry & deleted every entry that had "roxio" in it, (hundreds of entrys). I got the same error message. As I said before, when I installed it on a different (8 year old) XP Pro computer, it didn't matter if I was connected or not to the internet, I did not get any Mpeg-2 error messages. It does not make sense, but it seems that something in my hardware (probably the MSI video card that was installed around the same time as my computer crash) is not compatible with the Roxio software. If it is, I'm concerned about upgrading my Roxio software. I've been experimenting with the "Cyberlink Ultra" trial download & even though it has some nice features I prefer Roxio because it's tied into their "Photosuite" software that I like and have been using successfully since Photosuite 4. Unfortunately I cannot find any Roxio trial downloads. Thanks again for your comments and advice.