Most kind Lynn. No - I meant what I said about not paying to correct this situation. But appreciate your help. Most likely anyway whilst I was paying this is it £1 per minute on the phone there would be further contacts possibly to USA or wherever to put it right. Time time time.....
If I can't get the PM earlier referred to then I will just forget it. As you observed perhaps the damage may already be done. The problem bottom line originates because of the way in which in my case anyway, my login-id was setup automatically as my (email address!!).
Whilst writing I might as well mention that I did suggest to the ticket people in my feedback a possible change in the registration etc. By way of making the registration a matter for the Roxio company direct and an immediate response by email as to the fact you were now registered. This does happen in most of my purchase/registration experiences on the net. Then as a completely separate issue join the Roxio Community like other forums registering independently
Because of about a 3 hour delay in me getting my registration email, I "wrongly" though it had not gone through despite the screen message. So I did try online to register using my what I thought was a unique name and filling in all the other data. However nothing happened, it did not respond at all. Not even to tell me what I learned later...that the name was already being used. So I thought perhaps it had registered things - so I tried to log-in but was told I could not and also somewhere along the line "had I forgotten my password". So I tried that approach and a while later an email arrived telling me to go and change it - so I did but found the system insisted on using the email address with which it had communicated and giving no possibility of changing it. I did try but was forced back on to the email address.
So I thought you should all know precisely how this came to be. Perhaps some of it is down to me, but I did try hard with what was on offer. No I feel REGISTRATION of product - immediate email response - end of story. Then if you don't want to join Community for a while - fine. Later if you do, then register in a similar manner that is carried out elsewhere at say computer building forums.
However, you are all busy with your own problems and life in general...! So really don't waste anymore time on my behalf - because what you have done so far is a lot more than I expected. And, I thank you all. Perhaps later I will ask for advice on the best way to stop any spamming! That discussion would go on for ever I think....
All the best.
(Based in United Kingdom)