Robbie Doo

Thank you cdanteek for your suggestion. I did a full zap-uninstall and reinstalled the program, and it works fine now.

Hi cdanteek, it says "class not registered"

Hi Sknis, the file formats are mpg. However, the error appears on all the formats and sizes. But the message says "Class not registered".

In my new Roxio Creator NXT Pro 8, I get this error when trying to add a video to the production in VideoWave. I thought it was the old monitor driver so I updated the monitor and the driver. No change. It says "Class not registered" What gives? I'm using Windows 10 Pro (64-bit), Build 19042.804

I'm sorry Brendon, the update isn't available anymore. I'm assuming they took it down, because i didn't update anything.

From all the conversations I gather that it's OK to install the update, right? I can shut down the virus program temporarily and let the update go through.

When trying to install the available SP2 update, the virus protection comes up. Why would it be recognized as a virus?

I thought it came with Paintshop Pro X7, but nothing was installed. Not even iZotope, and no HDR Express. I have the keys but no programs. I don't think these were really included in NXT 4 Pro.

Hi Guru, I had the same thing. However, I removed my Epson and added a new printer (Canon MX922). The list still contains the Epson "Paper Types" but didn't add any Canon selections to it. I thought reinstalling the program will fix it but it didn't.

Does anyone know how to refresh the paper types to include the correct printer type in the "Paper Type" when "Print to disc" media is selected in the Label Creator? Thanks.

Thank you for your response. The error message is from Windows. I assume that Windows didn't recognize the blank disc that's why I got that message. I am using Mega Innovation. I have tried one other, which had LTH written on it. I also tried a Double Layered BD without luck. The drive recognizes the blank DVD's though, but for some reason doesn't recognize the blank BD's. Unfortunately, there are no driver updates available from Toshiba. BTW, when I insert a blank BD the Roxio Burner reads it as DVD-RAM.

No, I get the following message

Recently, I tried to record an image onto a blank BD but for some reason my NXT 3 Pro reads the BD as a DVD-RAM. I didn't have this problem before. I used to record them just fine but I don't know what happened? I use Windows 8.1 (64 bit) on Toshiba Satellite laptop. 6GB RAM Note: The information on sig line is my desktop info

Here's the dxdiag file. LT-DxDiag.txt

I will follow the instructions on the link you have provided after this. I believe the problem started either by the August or September Windows update. I don't remember which for me to go back to. This laptop has Win 8.1 and Roxio gives me the same problems. I changed my desktop back to Win 8 and Roxio started working fine. I think the program is not set to work on 8.1 and I haven't had any Roxio updates for a long time. I believe NXT2 never had any updates since I got it last year.