I purchased and downloaded Roxio 10. Have tried to install it numerous times over the past 10 days. Have done the complete clean install, disabled everything, tried everything I can think of and still no install. I have contacted customer service twice and received one response, which was "turn off anti-virus." Which I had already done before the first try.
At this point, I suppose a refund would be better than nothing. Of course, since customer service won't respond, even that won't happen. I have no idea what to try beyond what has been suggested in this forum, and none of those suggestions have worked.
Add this edit: I checked and there was another response--although I was not notified of it. Now I am being told that since I purchased an upgrade version, version 9 has to be installed in order to install version 10. Which of course is in exact opposition to the advice to do a totally clean install. Now I have no version 9 installed and it was purchased as a download, so I can't reinstall it now.