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jwstanek

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Posts posted by jwstanek


  1. I agree that it will not be fixed for past versions but it should be corrected for any future version. But we know how Roxio reacts to some of the "minor" problems we have reported...........ZZZZZZZZZZZZZZZZZZZZZZZZ

     

    I think that some of the posts regarding to blank screens in slideshows that we have seen posted maybe related to this.

     

     

    Well, you can say "I told you so" if you want. I went back and forth with Roxio via their email support for two months up to their 3rd level of support, and spent probably 50 hours doing all kinds of stuff they requested, many of it twice as requested by different levels of support. It seemed to me that they were just trying to keep me busy rather than to solve THEIR problem. They finally closed the problem because I responded on the 5th day (they gave me 5 days to respond). I'm to the point, I don't really care as I've purchased PowerDirector Ultra 10. For video editing, it really has a lot of options - I like it much better- plus it seems like a solid product. I was able to create my DVD of 18 slideshows with no black screens, no hangups, no errors. Until now, I was a very loyal Roxio customer - since version 6. But I've run into enough problems over the years - this was the last straw.


  2. I have been able to duplicate what you are seeing. Initially I had not run VW enough to reach the ~1GB of memory grabbed by VW. Once I reached that threshhold I started getting the blank screens and eventually everything was blank.

     

    I just wanted to thank you for taking the time to look at my problem. I'm glad to know that you could recreate the problem. Guess I'll try to get Roxio to do something about it - probably won't happen, but I have to at least try.

     

    Thanks.


  3. I agree 110%... but we know it its' Importance Level will put it at or near the bottom of the barrel :lol:

     

    It probably goes back farther than Creator 2011 so it has been around for more than a year and not really caused any problems.

     

    How do you know that it hasn't caused any problems? How many people may have just gotten frustrated and given up trying to use the software because they didn't want to mess with it. I've seen other comments from people getting blank screens. I've tested the same slideshow on EMC10 and it didn't have the problem. Just because the bug has been around for a while doesn't mean it shouldn't be fixed.

     

    It takes a lot more time when you have to render 18 slideshows separately. I'd like to just be able to include the dmsm files in MyDVD. That's what I did initially and had lots of problems. I bought the software because it was advertised as being a great improvement to the old version I had. Leaving a bug like that in their software gives it a bad reputation.


  4. I do believe it is a memory problem. Meaning Creator 2011 does have a memory leak (or put another way grabs memory during some of it's processing and then fails to release that memory). It appears any time you attempt to add "a movie" and add "a slideshow" you hit the limit faster ... but the problem occurs with only slideshows and only movies -- so both processes (add movie and add slideshow) have this leak.

    By creating two projects (and as a result two dvds) I was able to finish the project I was doing. Note: I did have to reboot the computer

    every time I wished to create the ISO file. Once the ISO file was created I could burn any number of DVDs that I wished and did not run into any problems. If anyone knows a way to free memory without rebooting -- let me know.... But the only way I could get the mydvd project to compile (produce ISO file) correctly was to reboot the PC before the compile.

     

     

    I did not have to reboot. I used Videowave to create the slideshow, then I Exported (rendered) each slideshow to a video file. After doing this a few times, I had to reload Videowave to prevent the black screens.

     

    After all slideshows were created, I opened MyDVD. Here I included the video files that were rendered in Videowave.


  5. -For each test, Videowave (VW) was restarted.

    -Computer has total of 8G of RAM.

    -For each test, Export was run on the same slideshow multiple times.

    -Numbers following "Export" indicate the gigabytes of storage in use when Export finished.

    -In each test, black screens only showed up after storage in use was about 1G higher than when

    Videowave was started.

     

    Test 1: 7 photos (.12M, 7.69M, 5.81M, 6.91M, 4.81M, .1M, 3.88M)

    No transitions or music.

    Started VW, 2.12G in use

    Gig in use after each successive Export

    2.20

    2.25

    2.31

    2.37

    2.44

     

    Test 2: 6 photos in order from small to large (.1M, 3.84M, 4.25M, 5.47M, 6.47M, 7.69M)

    No transitions or music.

    Started VW, 2.13G in use

    Gig in use after each successive Export

    2.23

    2.33

    2.42

    2.52

    2.62

    2.72

    2.82

    2.92

    3.01

    3.10

    3.21 black screens

    3.21

     

    Test 3: 6 photos in order from large to small (7.69M, 6.03M, 5.47M, 4.78M, 3.81M, .12M)

    No transitions or music.

    Started VW, 2.13G in use

    Gig in use after each successive Export

    2.21

    2.25

    2.31

    2.37

    2.42

    2.49

    2.53

    2.58

    2.64

    Test 4: 8 photos all the same - large (7.69M)

    No transitions or music.

    Started VW, 2.13G in use

    Gig in use after each successive Export

    2.19

    2.24

    2.35

    2.45

    2.55

    2.66

    2.75

    2.85

    2.95

    3.05

    3.16 (black screens here)

    3.16

     

    Test 5: 7 large photos (7.69M), 1 small (.1M)

    No transitions or music.

    Started VW, 2.15G in use

    Gig in use after each successive Export

    2.20

    2.26

    2.31

    2.37

    2.44

    2.49

    At this point, loaded another slideshow containing 70 photos of varying sizes.

    Slideshow includes transitions and music.

    Last photo of this show is 4.38M.

    2.52

    2.73

    2.93

    3.08 (black screens here)


  6. I tried to duplicate your problem but only noticed the memory "problem" you mentioned. I did not notice any problems with blank screens or hanging.

     

    I am running C2012 on a Vista machine with 4GB (see my specs in my signature). As far as I know there is no difference in Videowave between C2012 and C2011.

     

    Here is what I did. I created 8 Videowave porjects and saved each one as a dmsm project file. Each project had from 10 slides to a max of 200 slides. The file sizes of all the photos was >5mb, most of them near 7Mb.

     

    I launched VW and with no project loaded, memory usage was around 1.65GB. After opening the first project, memory usage went up to to 1.75GB ( the largest project). Opening successive project the memory usage crept up slowly, the creep of course larger for larger projects. After opening all projects the memory usage reached 2.5GB. I did not do a Export As for each project but for only for 3 of them. including the largest. For none of them did I have any hangs or blank screens.

     

    What is your memory usage as you do successive Exports in Videowave?

     

    There have been several posts where users have reported blank screens for slideshows especially when they used very large photo files. Have you tried the same process with small (~1mb) files? Actually there is no reason to use huge photo files when creating slideshows for a standard DVD since they will all get reduced to 720x480 anyway.

     

     

    My computer is running 64-bit Vista and contains 8G of RAM.

     

    The reason my photo files are so large is that my camera takes good photos. I could set it to take smaller photos, but the photos are not being taken just to use in a slideshow. When we go on a trip and take photos, I want to have the best quality I can get as it would be impossible to go back and retake them. And sometimes I'll want to crop out a small part of a photo. It already takes a long time to create a slideshow. If I had to resize all of the photos used in the slideshows, it would take a long time just to do that.

     

    I've tried different combinations of photos. I tried to attach a Word file but I couldn't do that so I will include my observations in another reply.

     

    It appears to me that the number of photos included and special features such as music and transitions used in a slideshow have some bearing on the memory problem, but is not the only factor. It also appears to me that the amount of memory that is retained is larger if the last photo in the slideshow is larger and smaller if the last photo is smaller.

     

    The black screens always seem to show up when the memory in use increases to about 1G more than what it was when Videowave was loaded. After running the Export a few more times, at this point, it hangs, although I didn't do that in all of my testing.


  7. Yes, I created 18 separate slideshows in Videowave and saved each as a dmsm project file. BUT, then, still in Videowave, for each slideshow, I did OUTPUT, EXPORT AS, and exported each of the slideshows with "Purpose: All" and "Video File Quality: MPEG-2 for DVD, Best Quality" file. Doing this, Videowave will render each slideshow separately and outside of MyDVD. But I had to reload Videowave after every 4 or 5 renderings because of the memory problem.

     

    After all 18 slideshows were converted to MPEG-2 files, I started MyDVD and created a DVD. To do this, I did "Add New Movie" and added the MPG files instead of the dmsm files.

     

    As far as the observation of Videowave using memory, I was able to observe this by watching the "Physical memory usage history" graph in Windows task manager while either of the following was being done: 1) Running MyDVD with dmsm files included, or 2) Running Videowave standalone on each of the slideshows without reloading it for each slideshow.

     

    My computer has 8G of RAM.

     

    To move the slideshows from C2011 backwards to EMC 10 I basically had to recreate them on EMC 10. I opened them on EMC 10 and the only thing retained was the links to the photos. But since I had a lot of photos, that saved me a lot of time. Then I just had to include new transitions and music and resave them.

     

    The number of slides in the slideshows vary from 6 up to more than 50-60. Most of my slides are fairly large files as my camera takes very good quality photos. The jpeg files that were used varied from .5 up to nearly 7M. The final .iso file was 2.6G in size and around 45 minutes.

     

    As far as recreating the problem, it didn't seem to matter how many slides were in a show. I was able to observe the problem by creating a slideshow with just a few photos (6-8) of varying sizes and repeating it under different names within the MyDVD project.

     

    I reported the problem to Roxio and they have been asking me to try lots of things. I'm at the point that I think they are just asking me to try different things (many unrelated to solving the problem) to put me off and make me so frustrated that I will discontinue pushing them to solve the problem. The last thing that they asked me to do was to deinstall IE9 which seems unrelated and to generate the Video files from Videowave in various formats to determine if the format matters. I did try running the project on a computer with IE8 and it didn't make any difference. I've spent many, many hours on this problem and I'd like to see them spend some time on it debugging their own problems.

     

    Let me know if you have further questions. If you want, I would be glad to post two pictures that are screen prints of running MyDVD to generate the DVD under EMC10 and under C2011.


  8. I have had the same problem as you. I had 18 slideshows created with Videowave. When I tried to put them together on a DVD with MyDVD, it would hang. If I pulled out some of the slide shows, it might finish but some of the slide shows had blank screens. I did everything that was suggested on the web site but nothing helped.

     

    I finally discovered that each time Videowave rendered one of the slide shows, it would allocate memory and never give it back. You can see this by starting the Windows Task Manager and watching the "Performance" tab. By the time it got to about my 5th slide show, if I watched the preview screen, I could see that it was producing black screens in place of some of the photos. After a few more slide shows with black screens it would hang up. I tried various combinations of slide shows and it always produced black screens and hung each time it got to about the same amount of memory being tied up.

     

    To work around this problem, I rendered and saved each individual slide show as a video file (I saved them as MPEG-2 for DVD, best quality). After 4 or so videos were created with Videowave, I had to shut it down and restart it to release the memory used. Then I did the next group, shut it down, restarted, and continued until all 18 slide shows were rendered into videos.

     

    At this point, I used MyDVD to burn a DVD (either a file or actual DVD) with the videos already created added as items on the menus.

     

    I discoved also that an older version (Version 10) of the software does not have this problem. I transferred my slideshows into another directory and created a DVD with Easy Media Creator 10 and the same exact slideshow worked just fine without having to go through the above procedure. I watched the memory usage as shown in the "Performance" tab of task manager and the memory used by Videowave always seemed to be released after each slide show was created - no black screens and no hangs.


  9. This is a correction to my question:

     

    I am trying to print labels directly on a CD. I can do it with the software that came with my printer (Epson R1800). When I try to do it with the Roxio Label Creator and I select FILE, PRINT, it won't print on the CD. Under MEDIA, when I select PRINT TO DISC, the paper type includes several printers but not mine (the Epson R1800). I tried selecting one of the paper types shown just to see if it would print. When I try to feed the CD in on the CD holder (that is used with the R1800) into the CD feeder, the printer won't accept it and I have to remove the CD and the printer feeds paper instead. When it does print on the paper rather than the CD, the label doesn't print in the correct location. In addition, it doesn't print the background picture.

     

    Yes, I could use the software that came with my printer, but the Roxio software can take all of the information from the CD that I am creating and put that on the CD. If I used the Epson software, I'd have to type all of the track titles and times.

     

    Is there a fix for this problem?

     


  10. I am trying to print labels directly on a CD. I can do it with the software that came with my printer (Epson R1800). When I try to do it with the Roxio Label Creator and I select FILE, PRINT, then the printer (EPSON Stylus Photo R1800) as the PAPER TYPE, it won't print on the CD. Under MEDIA, when I select PRINT TO DISC, the paper type includes several printers but not the R1800. I tried selecting one of the paper types shown just to see if it would print. When I try to feed the CD in on the holder into the CD feeder, the printer won't accept it and I have to remove the CD and the printer feeds paper instead. When it does print on the paper rather than the CD, the label doesn't print in the correct location. In addition, it doesn't print the background picture.

     

    Yes, I could use the software that came with my printer, but the Roxio software can take all of the information from the CD that I am creating and put that on the CD. If I used the Epson software, I'd have to type all of the track titles and times.

     

    Is there a fix for this problem?

     

     


  11. EMC 8 really relies on your video card to help run the program so a good one - not necessarily an expensive one - is a must.

     

    In computer terms, that is a pretty old card -2001/2002 information. From what I can find, it has only 64Mb on board memory and may not fully support DirectX 9©. The information I found referred to DirectX 7. I found that ATI support was very good and may be the best place to confirm the above information. If you have any money left over, you might want to buy a new card -they are cheaper that the original cost of that card. Look for something that supports DirectX 9© and had at least 128Mb memory.

     

    Having said that, there seems to be a problem for some people who have ATI cards in that (again for some but not all) the program crashes when they add a third title in MyDVD. Some experience this with only the default menu-Brook> Others seem to have it all the time. I had it with an ATI AIW card, solved it and then got a new computer with an nVidia card. I'm having some other "issues" with it but 99% of the program works well.

     

     

    Thanks.


  12. Don't blame your computer jwstanek. It looks as if you've done everything right by it, and it's the one program that's a problem.

    I know you've tried deleting all related files before, but did you also try a good registry cleaning program to get rid of leftover junk? Try AMust (you can find in on the Windows Marketplace download hub). It costs money but is free and fully funtional to use for 30 days.

    Next, do you use Norton Antivirus 2006? I have heard from a few of my friends that they (like myself) have had some odd computer glitches lately. We've all traced it back to NAV2006 being a little buggy. (Hope it's keeping the viruses out at least).

    Try this...(if you are using it, or any other one for that matter, which everyone should be)...

    Disconnect from the net, run a system scan so you can get a warm blanket feeling you're clean from junk, then turn off your antivirus software. I truly hope it works for you cause I went nuts thinking it would truly bite to have to reinstall XP just cause Videowave is wonky...

    If you don't use NAV 2006...please ignore. But..if anyone else out there uses it...take note, some people out there have experienced issues...you might too.

     

     

    I'm using Norton SystemWorks 2005. It includes the antivirus and has a registry cleaning tool (WinDoctor) which I did run to eliminate all of the references to EMC and other junk before I reinstalled EMC.


  13. Somehow after installing and uninstalling EMC 8 2 x's and EMC 7 3 times before that. I reinstalled EMC and it works?! However, I did the basic installation and it is missing some of the text,overlays, and transitions. I am sort of afraid to do anything else, but I really want those back on the program. Any suggestions????

     

    but the audio does work and it lets me edit it?

     

    thanks

     

     

    I am having the exact same problem that you had. I've updated Windows to SP2, updated my audio and video drivers, and reinstalled EMC 7.5 many times. I'm ready to buy a new computer. Since you updated to V8, is the audio still working? I'm thinking about trying that.


  14. Glad it worked out for you. As far as I can tell I have everything else on my computer working nicely. For some bizarre reason one day I suppose I got a corrupted file and boom. My big problem seems to be the storyboard component. Sometimes I go into it and it hangs, sometimes while in storyboard, adding a transition or changing duration of a transition or pic, something simple like that, is enough to hang it again.

    Uninstalling and reinstalling is giving me a hard time. I can work wonders with photoshop cs2 and a computer and it bothers me to get stymied by what should be a simple little program/problem. I guess you can't know everything...or maybe it's just me. By the sounds of it, some guys around here sure seem to know a lot. That's why I come here. I love to learn. Now if I could learn how to make videowave work....

    3.0Ghz HT Prescott chip

    P4P800SE board

    2 Gigs Kingston 400mhzDDRram

    1 80 Gig SATA Seagate

    1 120 Gig SATA Seagate

    1 200 Gig ATA Western Digital

    ATI 9600 128 meg video

    Lite On 167T DVD16X/CD52X reader

    Pioneer 107D DVD8X/CD24X writer

    LG 17 inch LCD monitor

    WinXP-Pro with all patches+packs

    Well it seems I just had a messy registry. I wonder if that's why I couldn't get a clean uninstall. So I uninstalled using Windows add/remove, then manually deleted any files and folders left over. I ran a registry cleaner called AMust...it pretty much rocks. I seem to be fine now with the new install. I still have to turn of Norton Antivirus 2006 though. Does anyone else out there use it? It's very intrusive.

    thanks to all the advice I've seen on this forum from all you gurus...

     

     

    I'm back to having problems similar to yours. When you deleted the file and folders left over, did you delete the "c:\Program Files\Common Files\Roxio Shared" folder? Just wondering as I'm trying to do the same thing that you did hoping that it will fix my problems.


  15. I have several projects made with DVD Builder 7 and 7.5 Since creation I have added a drive to my computer which changed the drive letters for some of the content in the projects. I am trying to restore the project but cannot figure out where the content is.

     

    I can locate the *.dmsd files but they do not contain the entire project I originally created. I have the menu, but with a different font showing, there is nothing showing in the Production Editor. All images, movies, mp3's are still located in the same folders as originally. I have used Windows disc management to make sure the drive letters and names are the same as originally.

     

    I opened the dmsd in notepad to see where the Production Editor info might be located but cannot figure it out.

     

    Any ideas?

    Thanks

     

    Rick

     

     

    I'm not sure if I understand your problem completely, but if DVD builder can't find your videos, on the toolbar you can click on TITLE and BROWSE FOR MISSING FILES. Then, in the window it opens, click on SHOW FILES. It will list the files that are missing. You can then use Windows' SEARCH feature to find the files.

     

    Once you have found the files with Windows' SEARCH, make a note of where the files were found and go back to DVD Builder. In the CANNOT FIND REQUIRED FILES window, click on BROWSE and browse to the location where Windows found the files and click OK. Do this until DVD builder locates all of the files.


  16. Well guys, here I am more than a week later and no response from roxio to my requests for help. Roxann is of no help and I'm putting myself in your hands. I see my options as either roxiozap, and/or windows uninstall utility, just forgetting about the program and use Premier Pro or a disc wipe and reinstall winxp et al. Sounds extreme.

    So...I'm open to your advice as to my easiest and safest option.

    thanks in advance

     

    I had a problem recently that sounds similar. I would start Videowave and start working on a production. But after I tried to edit anything, the Production Preview window would go blank and the controls grey out. I tried reinstalling my display driver and I also reinstalled EMC several times. I finally ran Norton Systemwork's one-button checkup and it found a dll file for my display driver in the Windows\System32 directory that was missing. I don't know why it didn't get replaced when I reinstalled the driver. I compared the display drivers on my computer with another computer that had the same driver and made a list of those that were missing on mine. I then found the missing files in another directory on my computer and copied them into the Windows\System32 directory.

     

    This may not have been the best way to go, but it fixed my problem. I'm not a real Windows guru, by any means, but EMC is now working.


  17. The version that I am using is VideoWave 7 Professional Build 7.0.454.ENU. I do not see a drop down menu in the advanced section of the burn menu as you describe. Any other ideas?

     

    I'm using 7.5. I don't remember if the REPEAT option was there in 7, but I'm sure that the drop-down menu was there before I upgraded to 7.5 and let you choose at least a couple of options (I'm not sure if REPEAT was one of them). Perhaps it was added in the most current update- 7.1.1.189.


  18. I would like to have a short video start automatically when it is put in a dvd player and then continue to replay for an unlimited time. Is it possible to do this with VideoWave 7? If it is can anybody tell me how?

     

    Method 1: How long is your video? This method would only work if it is 30 seconds or less. Create your production in VIDEOWAVE and save it. Then start up DVD BUILDER. Click on BACKGROUND PHOTO/VIDEO and select your production as the background video. It will then start when the DVD is put in the player and keep repeating.

     

    Method 2: In this method, you would have to start your video, but once started it would repeat for an unlimited time. But it would work for any length video. In DVD builder after you select BURN, in the BURN SETUP window, click on SHOW ADVANCED SETTINGS. There is a dropdown menu selection for "After a Title Finishes Playing" - select REPEAT TITLE.


  19. Hi,

     

    I scanned lots of slides in and try to produce a slideshow (EMC 7.5 or EMC8) in videowave. My images all have black edges somewhere around. Is there a way in Roxio to eliminate this black borders (batch work) and make them disappear for watching on TV or Computer in a fast way?

    Thank you

    Irmi

     

    If you are familiar with Photoshop, you could also use it to clip the borders, but you would want to make a new copy of the photos first, in a different directory, so you don't mess up your scanned images. It might be possible to define an ACTION that would clip the photos to the proportions needed, and then use the BATCH command to perform the ACTION on all of the photos in a specific directory. This would be a very fast way to change all of the photos, but could be dangerous if you aren't familiar with the software.


  20. Hi,

     

    I scanned lots of slides in and try to produce a slideshow (EMC 7.5 or EMC8) in videowave. My images all have black edges somewhere around. Is there a way in Roxio to eliminate this black borders (batch work) and make them disappear for watching on TV or Computer in a fast way?

    Thank you

    Irmi

     

    If you want to eliminate it, in Videowave, go to the storyline view. Right click on the clip you want to change, then select "edit", and "motion pictures". On the right side of the window that appears, drag the slider for the "Size" and a dotted line will appear in the preview area. The area that is within the dotted line box is the area that will appear in your slide show.


  21. Congratulations on finishing your project.

     

    I'm thinking since you're missing all sorts of ATI driver files, it may be a good idea to reinstall the entire driver package for the 8500DV. You can get it at the ATI site here.

     

    Make sure to read the installation instructions on how to uninstall the old drivers first.

     

    Lance

    *****

     

    I had done that but with the driver that I had been using, not the newest one. I had followed the instructions for deleting the old driver, and reinstalling. But since my card was older, I was concerned about trying to install a new driver that recommended updating to SP2. I'd heard from people who had a lot of problems after installing it.

     

    Thanks.

     

    Congratulations on finishing your project.

     

    I'm thinking since you're missing all sorts of ATI driver files, it may be a good idea to reinstall the entire driver package for the 8500DV. You can get it at the ATI site here.

     

    Make sure to read the installation instructions on how to uninstall the old drivers first.

     

    Lance

    *****

     

    I had actually tried downloading the newest driver, but couldn't find any instructions for deleting the old ones, so I just installed it. When it still didn't work, I pulled out the one I had been using which did have instructions for deinstalling and installed it. When that didn't work, I had decided to use a backup copy of my system from October, but then discovered the missing dlls.

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