I am trying to remotely support a fellow who has emailed me some information---included below. This problem doesn't seem to make much sense, but maybe you could shed some light on a fix if you have seen this.
I asked him to test something by just reinstalling the product over itself to see if maybe it would correct something that is missing. Waiting to hear back on whether it does anything to correct it.
We are running Windows XP SP2.
From his email to me:
All of the new computers seem to have this issue - I have tried on all of the models except the premium laptops. The behavior of the CD-ROM drives is funny - For instance, if you have an audio cd in the drive, eject it, then put a CD-RW in the drive 20 minutes later, Windows still seems to think that there is an audio cd in the drive and tries to open the CD-RW with Windows Media Player. When you try to write files to a CD-RW drive, it tells you there is no disk in the drive
I have tried to use the DLA, formatting the disk, etc. This works, but not as well, but It still does not recognize the disk as a DLA formatted disk until you restart the computer. It does not seem to recognize a CD-RW disk at all unless it is DLA formatted and the computer is restarted.
We have several HP dc5700's that were hand loaded with Windows, they are able to use the Windows writing function with no issues, regardless of whether DLA is installed or not. I have also tried uninstalling Roxio altogether and this does not help the issue with Windows detecting a new CD format being placed in the drive.
Some stats on the program:
Module Name: Sonic DigitalMedia Plus v7
Module Name: PX Engine
Build: 2.7.27a, 67
Module Name: Sonic Audio Module
Build: 204B28J, HPO
Module Name: Sonic Copy Module
Build: 204B28L, HPO
Module Name: Sonic Data Module
Build: 204B30G, HPO
Any Help is much appreciated!!