I know I must be approaching this wrong. I buy Toast 11, not only for the DVD burning, but the 'add ons'. They Add ons do not work.
I open trouble cases; 1306466 (9/2/11) and 1306466 (9/4/11)
Simple: Transfer a Tivo recording, then try to add chapters when converting to iTunes. It crashes....
Audio Book builder works, hits a 'grace note' error, and drops out. So in the middle of 20 disk audiobook, you get an non-recoverable error, and need to start again. (mean while iTunes gets the track data just fine).
Both of these issues I responded at least 6 times with detailed information. I was asked for the same information over and over. I had to re-explan the issue over and over. While waiting for responses from Roxio technical support, they try to close the ticket.
Finally about 3 weeks ago both were closed, with a statement that there will be a fix in a release scheduled soon.
No release, product still defective, They have my money, I have broken software. I reopened cases.
Two very compelling things about the software was being able to transfer TiVo recordings add book marks for iTunes. And Take my Audio books (10 - 20 disks each) and make a iTunes files.
I am well aware that all software has glitches, and that nothing is perfect, but I feel like I am being scammed on their support.
Dose someone have a better approach, or is this just the way it is with this company, no support.