I’m sorry, that is basically the same answer from Roxio as I received a year ago. It is the other applications fault. Technically correct, but of the maybe 40 software programs I have on my computer why is it only ROXIO software quits working? Why does almost everyone else say the same thing? Just poor customer service. We won’t fix version 9 because we rushed to version 10 that does the same thing!!
Why not just swallow a little pride and fix both and have happy satisfied customers that will purchase your software in the future? I know I will never purchase your software again unless you fix my version as well as the newer version. I had this problem from the beginning and so did everyone else. It is not like the software is real old and never had the problem right from the start. Can you say Nero???
If Roxio was to fix version 9 I would probably consider purchasing your software in the future, but without that I never will, and I have a feeling there are a lot of other dissatisfied customers that feel the same way.