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Chris Nicola

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  1. Chris Nicola

    Videowave Can't import MP4 video files

    Thank you very much for your reply Brendan. I tried to see what video codecs I have installed via Windows media player but could not find any menu to get to "Help/About Windows media Player". It seems they have hidden it well. Right clicking the WMV window does not enable me to see that option. You helped me to get on the right track though, and I did a Google search and found it's possible to use third party software like, "Sherlock" to see which codecs I have installed. https://www.raymond.cc/blog/checking-installed-audio-and-video-codecs-on-your-computer/#:~:text=Codec%20Information%20Through%20Windows&text=Go%20to%20Help%20%2D%3E%20About%20Windows,installed%20audio%20and%20video%20codecs. According to the "Sherlock" report, the codec, "VBA surface allocator" is broken due to a missing driver because it wasn't uninstalled properly. Well, whatever that means, I was sure that was not the problem. Anyway I decided to try to import an MP4 file with Videowave again. Today it worked fine! I also tried to import an MP4 audio file using the Roxio sound editor and it worked fine as well! Now, I have been having this problem with the sound editor not being able to import MP4 audio for about a year. (In the past, uninstalling and reinstalling NXT4 did not fix that problem). I am wondering what happened in the last 24 hours that fixed it. It could have been one of 2 things. I was doing some troubleshooting yesterday, and I think I did a repair install of NXT4 from control panel. The other thing is that I went to play an MP4 video sent from a friend's phone and it would not play on my KLite media player. So I downloaded and installed the latest Klite Mega pack and during the install it said that a certain media splitter (Hagaki?) should be removed and replaced by the one from KLite, so I clicked OK. Then this particular video played fine. So did the "repair install" fix the, "MP4" problem or did installing the KLite Mega codec pack help? Anyway, its good to be up and running again. It's also encouraging to receive help and support from the forum. Thanks again Brendan. Kind regards Chris
  2. For some reason Videowave can't import MP4 video files. I get a no entry sign and an error message that the file can't be imported. Also Video capture and convert can't import MP4 video and the sound editor can't import MP4 audio. I am wondering if this is a Windows 10 bug or there may be a missing codec somewhere. In the past, I tried reinstalling NXT4 and it did not fix the problem of the sound editor being unable to import MP4 audio. Your advice would be appreciated. Kind regards Chris
  3. If you can get hold of the NXT4 installation files I would suggest you uninstall and reinstall in compatibility mode. Without the installation files, there is the option of a repair install in control panel. I am running NXT4 on Windows 10 and most of the features work although there are some bugs. Can you remember if you downloaded NXT4 or ordered a DVD? If you downloaded it, do a search on your hard drive for "NXT4" or "Roxio" and it might show up. By the way do you mean just Roxio Central will not launch? NXT4 has many programmes. Try launching Roxio Central and the other individual programmes using the .exe files and see if they will launch. Try launching from the exe file. C:\Program Files (x86)\Roxio Creator NXT 4\Roxio Central\RoxioCentralFx.exe If you right click the RoxioCentralFx.exe file you have the option to troubleshoot compatibility and run in compatibility mode. C:\Program Files (x86)\Roxio Creator NXT 4\Video Convert\VideoConvert.exe ... or whatever other path. Kind regards Chris
  4. Chris Nicola

    How To Install just Roxio Sound Editor

    Thank you for your reply Brendon. I thought that would probably be the case. I also tried to install the sound editor from Easy CD Creator 6. It actually installed, but as expected, this older version of the editor it wouldn't run on Win 10. Kind regards Chris
  5. I have NXT 4 installed on my main computer and Roxio EMC 2012 installed on my laptop (I also have EMC 2010 and 2011 which are not being used). I only really need Roxio Sound editor on my laptop. After installing EMC 2012 I can only uninstall DivX player and Photo Show. Its a shame for EMC 2012 to take up 2 Gbt space when I only need the sound editor. Is there a way just to keep the sound editor installed? I also have Audacity installed on my laptop, but over the years I have got used to Roxio sound editor and I prefer to use that when I can. I also note that Roxio do not sell the sound editor separately. Your advice would be appreciated. Kind regards Chris
  6. Chris Nicola

    Sound Editor Can't Import MP4 Files

    Thanks. I tried GSpot. This is the information it displays. Size 69.6 MB (71,328 KB / 73,040,652 bytes) Container isom: MP4 Base Media v1 [IS0 14496-12:2003] - iso2: MP4 Base Media v2 [ISO 14496-12:2005] - mp41: MP4 v1 [ISO 14496-1:ch13] Audio Codec: mp4a: MPEG-4 AAC LC Info: 44100Hz 96 kb/s , mono (1/0) Status: Undetermined I am not sure if that helps. The file plays fine using any of the media players I have. It just won't load into the sound editor. Kind regards Chris
  7. Chris Nicola

    Sound Editor Can't Import MP4 Files

    Thank you very much for your reply. You may very well be right, that it is a non compliant mp4 file. I don't have permission to share the file, but here are some of the properties I can read in the description. Length 01:39:19 Bit rate 95 Kbps Channels 1 (mono) Audio sample rate 44,100 KHz Name SN.MP4 Item type MP4 video file Size 69.6 MB Attributes A. Kind regards Chris
  8. I have Roxio Creator NXT4 on Windows 10. The sound editor works fine but cannot import MP4 audio Files. The MP4 audio files will import on other sound editors like Audacity. Is there a way I can add the missing codec so I can import MP4 audio files with Roxio Sound editor? Your advice would be appreciated. Kind regards Chris.
  9. Chris Nicola

    How To Remove Roxio Virtual Drive 10

    I wish to thank you all for your helpful comments. I used ccleaner to clean up unnecessary files and obsolete registry entries but that did not stop the Windows update error. I found the old setup file for Farstone VirtualDrive10 and tried to install with the intention of immediately uninstalling with Windows or Revo uninstaller but the setup would not launch with the message that this programme was incompatible with Win 10 (no surprises). I went to a Microsoft forum and was advised to download a fresh copy of Win 10 and perform a repair install and to select the option to check for updates. http://www.microsoft.com/en-us/softw...load/windows10 https://answers.microsoft.com/en-us/...7-f40096ec3085 That failed with the same error message that I had to uninstall VirtualDrive 10 before the update could proceed. In the meantime I have managed to solve the problem. It has nothing to do with any Roxio products or any incompatible installed software. The solution was quite simple. On a hunch I suspected that Windows update was looking in my personal storage drives for evidence of incompatible programmes instead of just my C drive. I went to disk management and selected to put my two storage drives offline so I was just left with my C drive. I went to settings/update and security and ran windows update in the normal way and feature update 1709 installed without any problems. After rebooting to finish the update I put both drives online again and all is well. One of the drives had a "Foreign" status so I right clicked to select to get it back online. Troubleshooting Disk Management Then I reinstalled NXT4 without any problems. So basically there is a bug in Windows Update that causes it to look in other drives instead of just the C drive for evidence of incompatible programmes. I hope this information will be useful to others who encounter a similar problem. Thank you again for all your help. Kind regards Chris
  10. Chris Nicola

    How To Remove Roxio Virtual Drive 10

    Thank you all for your replies. The latest update is that I successfully uninstalled NTX 4 using CleanSystem.bat. I am not aware of having any Roxio products on my system although I plan to reinstall later. I also uninstalled Ashampoo burning Studio 16. Sadly Windows 10 will still not update and gives the same error message that first I have too uninstall VirtualDrive 10. I am not aware of having any such programme on my system. I ran msinfo32 and search for the words Virtual, VirtualDrive and Virtual Drive and can't find anything on my system. I did a registry search and there are some instances of "VirtualDrive" on my system probably relating to Roxio but I am not aware of having any programmes installed. This is a great mystery to me. I am not sure where to go from here. Kind regards Chris
  11. Chris Nicola

    How To Remove Roxio Virtual Drive 10

    Thanks Brendon. You mention, " I notice the Windows Update box you showed had an "Uninstall and continue" button". Yes I did try that option. Windows tried to uninstall Virtual Drive 10 but still failed with the uninstall and gave the same error message. My other question is if "Roxio Burn Drive" is not "Roxio Virtual Drive" then what is the "Roxio Virtual Drive" Folder" for? C:\Program Files (x86)\Roxio Creator NXT 4\Virtual Drive. I believe they are related. On another note, some years ago I did use a programme called Faststone VirtualDrive and it came in successive versions, 10, 11, 12, 13...etc. However I uninstalled that years ago. I wonder if Roxio bought the code from Faststone and incorporated it into their "Roxio Burn Drive" software. Just a thought. Kind regards Chris
  12. Chris Nicola

    How To Remove Roxio Virtual Drive 10

    Thank you all for your replies. I will study them and work through the suggestions and let you know what happens. I have copied the Windows Update Error message below. It says it can't install because Virtual Drive 10 is installed. The only Virtual Drive I have on my computer is Roxio Burn Drive. So my conclusion is that Virtual Drive 10 is a Roxio product. I note that there is a folder called Virtual Drive in the following path: C:\Program Files (x86)\Roxio Creator NXT 4\Virtual Drive. Kind Regards Chris PS. I have just been reading through Brendon's post. Thanks for this information. If it comes to a choice between NXT 4 and the Windows Update I would prefer to keep NXT 4 as it is a very useful programme for me (although I don't mind losing just Virtual Drive if that is possible). My plan was to uninstall NXT4 and apply the Windows update and then reinstall NXT4.
  13. Chris Nicola

    How To Remove Roxio Virtual Drive 10

    Thank you very much for this suggestion. For some reason this does not appear in my device manager. Maybe Windows has disabled it. Has anyone come across a way to manually uninstall all of NXT4? Then I can just reinstall what I need. Kind regards Chris
  14. I am trying to uninstall Roxio Virtual Drive 10. This is because windows 10 cannot update feature update 1709 with the error message that Virtual Drive 10 is not compatible and must be uninstalled before Win 10 will update. Method 1: I have run the original Roxio setup file and chosen the option not to include Roxio Burn. However this does not work and I can still see a Roxio virtual drive in This PC. Method 2: I have tried to uninstall the whole Roxio product. However the uninstall hangs and does not complete. Method 3: I cannot find Virtual drive in device manager to try and uninstall it there. The only option I can think of is to manually uninstall the whole Roxio Product and reinstall just Roxio Creator NXT 4. Where can I find instructions to do this? Your advice would be appreciated. Kind regards Chris
  15. Chris Nicola

    Videowave - How To Centre An Off Centre Video

    Thank you all very much for your help in helping me to complete this project successfully. Kind regards Chris.