I tired, uninstalled as per these instructions. I deleted every files on my new computer, clean registers from all roxio and sonic, and then installed again. I got the same error message." Bad Installation, no permision" I donot understand how a company like Roxio sell a software like this. it should works without all these problems specially if I have a brand new computer and brand new operating system. I do not know what to do next. is there any Roxio support system I can turn to.real person, any Help Roxio people.