When selecting copy files to DVD, warning message " The following codec(s) need to be activated before using the application. MPEG-2. When selecting OK to activate, Error: No permission - bad installation is received and application is then automatically closed and returned to home.
Tech notes suggest activating manually (offline) but there is no option to activate offline. Have not found any other tech notes describing this problem.
Have reinstalled software but same problem exists.
This is a new computer (Dell XPS) running XP and the software (Version 9 DE) came with the DVD burner drive.
Any help is appreciated.