The cards are SLI capable, but they are running with SLI disabled. Software rendering was the first thing I tried. The Roxio live chat support guys always tell me to do that and then they want me to fiddle with the hardware. Isn't that what the software rendering mode is supposed to eliminate? If I get the error on the software rendering wouldn't it make sense that this is not a video card issue? Anyhoo, I uninstalled one of the cards already as well, but did not physically remove it (and even if it works with one card removed I'm not going to pull the card every time I need to burn a project). I am willing to do it here just to see if that is the problem - but that is no permanent solution.
Anybody else running with more than 2GB of RAM? Just curious if there is a 2GB+ issue similar to other Windows apps (like sound recorder, which won't work on machines with more than 2GB of RAM).