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Rob Doudna

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About Rob Doudna

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  • Birthday 12/06/1975
  1. **Note: System Information below... I recently rented a DVD that would not play on my computer. I have never had this happen before. In Windows Media Player I could see the DVD menu on the right and all the chapters, etc... but it would not play. The fine print on the DVD said that a DirectShow-compatible software decoder was required. I am not sure if other DVD's have that same wording or not, but I was frustrated and that is where my journey began. Long story short, I purchased the following software... Product SKU: ESD-CINEPLAYER2.3 Product Name: Cineplayer DVD Decoder Pack 2.3.1 - ESD It installed without error. I rebooted my computer and saw the Sonic Cineplayer icon in the bottom right toolbar and figured everything would be fine. The DVD would not play. This is when I decided to check the plug-in options for Windows Media Player. I did not see the Sonic/Roxio plugin. So I hit the link to look for plug-ins on the Web and the first option that came up was for CinePlayer DVD Decoder for Windows Vista. At this point I realized that I did not purchase the Vista version of the CinePlayer DVD Decoder. So, I purchased the following software... Product SKU: ESD-CINEPLAYER DVD_D VISTA Product Name: CinePlayer DVD Decoder for Windows Vista v1.0 This product also installed without error. Again I rebooted. Again, I was not able to play the DVD. I also did not see any Sonic/Roxio product in the Windows Media Plug-ins... At this point I was frustrated and decided that I must have messed something up, and decided to uninstall the "Sonic CinePlayer DVD Pack" from the Add/Remove Programs list... This went fine... I then tried to install only the CinePlayer DVD Decoder for Windows Vista v1.0... This time it tells me that "Roxio CinePlayer DVD Decoder for Windows Vista 1.0.0 is already installed"... It is not listed in the Add/Remove Programs list. I downloaded Windows Install Cleanup and selected to remove the Roxio Product - (Sorry I didn't record the exact wording of what was listed in the removal tool). I again tried to install only the CinePlayer DVD Decoder for Windows Vista v1.0... This time it said, "This program does not support the operating system detected". This message is followed by "Setup has determined that your configuration does not support any of the included products". Just for kicks, I tried to install the Cineplayer DVD Decoder Pack 2.3.1 - ESD again. Once again, this installed just fine, and I see the Sonic CinePlayer icon and it is listed in the Windows Control Panel. Lastly, I tried to follow with the install of CinePlayer DVD Decoder for Windows Vista v1.0 just as I had done the first time, but it gave me the exact message as before... "This program does not support the operating system detected". Followed by "Setup has determined that your configuration does not support any of the included products". So, now I have "Sonic CinePlayer DVD Pack" listed in Add/Remove Programs, and "(All Users) Sonic CinePlayer DVD Pack [2.3.1]" listed in the Windows Install Cleanup Tool and I still see no Sonic/Roxio plugins listed in Windows Media Player, and the DVD still won't play and I am out $30.00. Please Help Me... Robert Doudna robdoudna@comcast.net *****System Information***** Dell Inspiron 531 AMD Athlon 64x2 Dual Core Processor 4400+ 2.3 GHz 1982 MB RAM Windows Vista Home Premium 32 bit OS NVIDIA GeForce 6150SE nForce 430 Driver Date 4/20/07 Driver Version 7.15.11.5822 PBDS DVD+-RW DH-16W1S SCSI CdRom Device Driver Date 6/21/06 Driver Version 6.0.6000.16386 Monitor = Dell E207WFP Driver Date 8/21/06 Driver Version 1.0.0.0 Microsoft DirectX 10 Windows Media Player Version 11.0.6000.6344 *****Purchase Information***** Order from Sonic Solutions Customer Number: 21622591308 Order Number: 4347446212 Order Date: May 11, 2008 3:11:41 PM MDT Product SKU: ESD-CINEPLAYER2.3 Product Name: Cineplayer DVD Decoder Pack 2.3.1 - ESD Qty Ordered: 1 Amount: $14.99 CDkey / Unlock Code: 2X230-6013V741-YJ170 Order from Sonic Solutions Customer Number: 21622988108 Order Number: 4347524812 Order Date: May 11, 2008 3:36:29 PM MDT Product SKU: ESD-CINEPLAYER DVD_D VISTA Product Name: CinePlayer DVD Decoder for Windows Vista v1.0 Qty Ordered: 1 Amount: $14.99 CDkey / Unlock Code: C4P2L63RBFAUE7BG6
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