Hi Jim - Thanks for the suggestion. I will try it and let you know. I have another question for you in the meantime. Is posting questions on the forum the only way to get technical support? I bought this software a couple of weeks ago, and went to install it this weekend. You've seen the challenges I've had. However, they are nothing to trying to get technical support from Roxio. I was supposed to get a warranty support code after I registered my software - never got it. I checked junk email, etc... There is no email address where we can contact support, and no telephone number for support that I have been able to find on the Roxio website. I called into the number where you can order over the phone and tried to get help - either a contact number or someone to send me my warranty support code. They were friendly and sorry for the trouble, but could not offer any help. I am truly flabbergasted by this experience. I got so frustrated on the phone today, I cancelled my order and asked for a refund. I still have to follow some steps to get the refund, but I'm going to try your suggestion first. Thank you for at least letting me vent a little bit. I so want to use this software...has more than everything I want or need to archive my VHS / 8MM library of tapes, but if I can't capture video, it's pointless. Thanks.