I cannot see, in any of your posts, that you have attempted to burn a disc using any other software. Have you verified that this drive burns at all?
Did you follow the directions in the article? If so, did you have any trouble following the steps?
Your original keys will be in your confirmation email. Otherwise you can contact support to retrieve them. PhotoShow 5 can be installed on up to 3 computers. It would seem you are having trouble with the third installation. You would need to contact support for help on this.
Please describe your issue further.
If you have used the article above, did you encounter errors in any of the steps?
Please describe the steps you take and any error messages you see.
Have you created a ticket here:
If you have contacted support and received a reply, you can reply to it and seek more clarification.
If you purchased the extended download service or backup CD from Simple Star, you should still be able to install PhotoShow 5. You will need to look to your original confirmation email to login and download PhotoShow 5 from the original online store.
The subscription will also provide a new desktop application (Roxio PhotoShow). It will include most of the theme packs that were for purchase with PhotoShow 5.
You can keep PhotoShow 5 installed and still use Roxio PhotoShow. Both will burn DVDs. The online service will allow you to order DVDs.
Roxio PhotoShow will continue to improve. However this is a discussion group is intended to respond to issues with current versions.
You are able to update tickets and add new ones. There is also a chat feature and KB articles for registered users.
It doesn't sound like you have exported the Shows as wmv.
Right click on the file and select properties. If the file type is "application" you must re-export as a wmv file. If it is a video with the file extension in parenthesis () you should be able to burn in to disc.
Try to play the file in a player like Windows Media Player 11.