Hello, I am a Premium member of photoshow on line, and in the past have been able to order mp4 files of my on line shows. Usually they are made without a problem, but this time I keep receiving email from Photoshow stating that there is a problem making the file, to contact Customer Service, which I did. I received no reply the first time I tried to contact Customer Service, but when I tried Chat, I received a reply, but it didn't solve the problem.
This show was made using the multiple sound track feature, and when I downloaded it to my computer from on line, the show stalls during some of the music, and won't start back up. I don't know why this would affect the ability to make an mp4 file on line, as I have used my own mp3 files in photoshow before without problems ordering a video file on line.
I usually create the show in Photoshow 5, then archive it, open it in Photoshow 6 desktop program, and upload it to my Photoshow page. Then I am able to order an mp4 file. The only other time I had problems was once I ordered a video file, but got only audio files, with a black screen instead of the video. Both shows are long, if that is a reason for the problem. the past problem show had over 100 photos, and this new one has a little over 200 photos. If anyone knows why I am having this trouble, or how to fix it, I would deeply appreciate it! Thanks.