I find that the problem happens after I download the photoshows from my roxio site. I have a brand new computer, Lenovo desktop, vista premium worked great for about two months. I uninstalled, lost all photoshows, tried to download several photoshows from my site and "unexpected error" comes again. When I uninstall, reinstall and stay away from roxio site PS5 works great. I want my Photoshows back! Was using trend micro, free with computer, thought that may have been it. Finally got rid of trendmicro, use mcaffee now. support suggested to open all firewalls and virus protect, no work. support suggested new user with admin priviledge, no work, went to chat left work early, chat repeated what I had already done, then chat suggested deleting ps5 then new user, work fine for 3 days until I tried to reload from my roxio site, "unexpected error" note the ps did take a long time to download and I cancelled the load, went to restart PS5 "unexpected error" Photoshow has been working on my laptop, downloads do not crash the PS5 but will not load and video clips. Did roxio put a bug in their site?