The problem is that I cannot access the premium features I paid for. I go to Photoshow.com, and access my account which says premium account. Then I go to Roxio Online, Annie's Premium Channel, My Photoshows/Make a Photoshow. Then I click on one of my finished photoshows then I click , Edit. This takes me to the screen Style/ Arrange/ Captions/ Music/ Titles/ Stickers . I should be going to the Edit Screen with Editing Your Photoshow with Playback Settings/Edit Photos & Captions/ Opening Titles/ Music and I am not . Which leads me to believe that I am not accessing the program with all the premium features I should have. I compared the tutorial against what I have and they are not the same thing. Something is not right here. I emailed technical support early in the week, and have not received a response. I also emailed customer support and no response either. What do I do now? I think that since I have a new iMac now, that technical support should send me a link where I can reinstall the photoshow program. I looked for a link to redownload Roxio Online Photoshow or a software update and can't find it. I am not talking about the additional desktop software -that is only offered in Windows or Vista. Help!!!