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Sans

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Everything posted by Sans

  1. Sans

    PhotoShow Desktop Problem

    I'm baffled, as I've been making PhowShow videos for many years and downloading them to DVD's. I can play my new PhotoShow video online at www.photoshow.com. I downloaded the desk top Version 6 a few times. When I open the desk top version, none of my music plays in the video I made. I'm using Windows 7 and IE 11. And, it is the same problem if I open it in Google Chrome. All of this wouldn't matter but I cannot make a DVD from the online PhotoShow I made. If there's a way to make a DVD from my online video I made, do you know how I can? What could be the problem causing my music not to play in the desk top version? I've tried removing the music and downloading it many times, even changing the songs. Many songs I've had for years and some are new from Amazon Music that I paid for...but, that does not matter because no music works; not even the generic songs in PhotoShow. My apologies if I posted this to the wrong place. Thank you. Sandy
  2. Sans

    PhotoShow Desktop Problem

    I think it was 2 years ago when I made my last PhotoShow and it was just as easy as the ones I previously made. I just don't understand how the music is fine with the online site and NO Music plays on the desk top version. I'm sorry you weren't able to make your DVD. For those of you who are making DVD's from the Desk Top Version, can you think of any reason ours do not work? Thanks much!
  3. I'm baffled, as I've been making PhowShow videos for many years and

    downloading them to DVD's.

    I can play my new PhotoShow video online at www.photoshow.com.

    I downloaded the desk top Version 6 a few times.

    When I open the desk top version, none of my music plays in the

    video I made.

    I'm using Windows 7 and IE 11.  And, it is the same problem if I open

    it in Google Chrome.

    All of this wouldn't matter but I cannot make a DVD from the online PhotoShow I

    made. If there's a way to make a DVD from my online video I made, do you know

    how I can?

    What could be the problem causing my music not to play in the desk top version?

    I've tried removing the music and downloading it many times, even changing the

    songs.  Many songs I've had for years and some are new from Amazon Music that

    I paid for...but, that does not matter because no music works; not even the generic

    songs in PhotoShow.

    My apologies if I posted this to the wrong place.

    Thank you.

    Sandy

  4. Were you able to use your Photo Show and make a movie? I've downloaded the Flash Player every time I got that message. I still get the message and can't move photos, etc. or make my movie.
  5. Sans

    Amazon Music

    I Pay for Amazon Prime and have an unlimited Music Subscription. Has anyone been able to upload Amazon Music into their Roxio Premium Photoshows? Thanks, Sandy
  6. Sans

    Amazon Music

    Unfortunately you're right, but I found a Link that indicates that I can buy a single song. For the Movie I'm making, it won't cost much at all. It's a shame that I pay for this Music and can only use it on my Amazon devices to listen to. Now, if I could only make the Movie!!!
  7. I have the Premium Version of the Photoshow and I've been making Movies since 2012. When I paid to renew my subscription to Roxio in June 2019, I began having issues that I didn't have in the past. I'm using IE 11 and Windows 7. I can upload my photos without a problem, BUT, when I attempt to move them or delete them my computer hangs. There are very, very quick pop-ups on the same editing page that I cannot read, but some words I've been able to decipher are: "A script in this movie is causing ... to run slowly" "A script in Flash Player will cause your computer to become unresponsive" I uninstalled and reinstalled the Flash Player. I must make this Wedding Movie by July 26th. Thanks for your help, Sandy
  8. Thank you. I'll look at these to see if they are sufficient to make my son's Wedding Photo Show.
  9. Sans

    Amazon Music

    That's the problem. I can't download Amazon Music. With this music, even though I pay for the subscription, it indicates that I must purchase each song I try to download. The other music I have is saved in iTunes in my Music File. I have no problem downloading other music to my Photo Shows.
  10. Did you go with another program? I'm sorry you're in the same bind. I seriously cannot believe there isn't something that can be done, short of taking a year to make a movie. I wonder how other customers make their movies, or fix this problem...anyone?
  11. I just tried and got the same message indicating PhotoShow has a problem and will now close. I never got my problems resolved. How did Roxio fix your problems? Did they do something or tell you to do something? I keep hoping one day I'll click on that icon and the good old PhotoShow 5 will be back as it used to be. Roxio's version works, but I don't like it due to not having the features I use, as you've mentioned above. Thanks for letting me know you're up and running.
  12. "An unexpected error has occured." Photo Show will now close" This is a problem for many of us. Nothing I have done works. I have the icon on my desktop for Simple Star's Photo Show 5 Deluxe version. Many threads have described the same problem and removing the PS4 image files, uninstalling and reinstalling has helped no one. I've written to this board over and over again. I have support tickets in and get no help. If I remove the Roxio Photo Show completely, will my old Photo Show 5 Deluxe from simple star work again? I need it, and if you've read my other threads for the last few weeks, you'll see how I'm struggling. Thank you.
  13. You suggested that to me before and I've done it almost daily and it just doesn't work for me. I still get that message. I removed the PS4 image database file, then I reinstalled Photo Show from the CD I have. I did it tonight again. I'm so frustrated. Thanks for trying to help me.
  14. I need to put frames around pictures, change the transition of each picture, put backgrounds, etc. I cannot find these options. I cannot use one click styles because you can't change each photo, and I can't figure out how to change the music in the same Photo Show. I need to use about 15 different songs. I still cannot get into Photo Show Deluxe 5 where I had all of these options. No one is telling me anything but to remove PS4 image files, which I did. Thank you.
  15. Has anyone uninstalled Roxio's 5 upgrade and had luck using Photo Show Deluxe 5? If I do uninstall Roxio's version, will my Photo Show Deluxe 5 work? Thank you.
  16. Sans

    Photo Show Deluxe 5

    According to all the posts, there is still a simple star Photo Show Deluxe 5 AND a Roxio Photo Show. I never had a problem with simple star's photo show until I upgraded to Roxio, and was wondering if I unintsalled Roxio's my other Photo Show would work. I have 2 icons on my desktop; 1 for my first version; simple star and one for Roxio's. I don't care if the Roxio Icon is removed on my desktop; I just want to use the other program; Simple Star's, the one before I used before Roxio.
  17. As I previously said in another thread, I uninstalled it. I reinstalled it, but when you do that it puts the PS4 images back. I don't understand what you mean by "drag it to your desktop". Please explain to me what I should do after I reinstall it. I'm not familiar with "dragging" Do I reintsall it and drag it from somewhere? Thanks, Sandy
  18. Sans

    Failure To Launch/open

    Patty, I don't want to use Roxio's PS. I need to use Photo Show 5 Deluxe. Roxio's shows have none of the extras. If you ever used Photo Show 5 Deluxe you'd know what I'm talking about. I paid for with PS5, the upgrade, Roxio, Kodak, etc. As I said, no one is responding to any of my Support Tickets, so I'm in a serious bind and it is very frustrating not having a fix for this problem. Sandy Please let me know if you ever are back up and running. I'm trying everything and I'm getting no where. I still haven't gotten a reply to my support tickets. Thanks!
  19. Gamma, I paid for Kodak, Photo Show Deluxe 5, and Roxio: 1. I believe I upgraded to Photo Show 5 from the Kodak Print and Share Program, that I re-paid for, but that's okay. 2. I'm using Windows Vista. 3. I am spending countless hours to get Photo Show 5 to open. 4. I removed the PS4 image at least 20 times. 5. Every time I removed the PS4 image database I reinstalled Photo Show 5 from my CD. 6. It reinstalls the PS4 image file, so what's the sense of reinstalling it? 7. Yesterday when I clicked on my desktop Photo Show 5 icon, it recognized new photos and downloaded them, but, I still couldn't open it without getting the same error message. 8. Yesterday, also when I clicked on the Photo Show 5 icon, it went through an upgrade, that I allowed. 9. I took a vacation day from work yesterday with hopes of making a wedding DVD. 10. If I uninstall the Photo Show 5 program, and reinstall it from the CD that I have with Photo Show 5 on it DID NOT resolve the problem. 11. My problems began when Roxio bought Simple Star. 12. I put a support ticked in, but no one responded to me. 13. I can't use Roxio because I can't make the pictures the size of a full screen in the video; I can't add different music to each set; I can't see my pictures to add clip art to; the clip art appears in a box and the photos are behind it; 14. The Roxio photo show is very tiny on my screen with words on the side; this is very difficult to use. 15. I attempted to download 280+ pictures and only 199 of them are in Roxio. Now, with all the complaints on this thread, what am I missing, what should or can I do today, and why doesn't support get back to me? Photo Show 5 Support (not Roxio) acutally called ME when I sent a support ticket to them last year, and Roxio charged me an international fee. I didn't purchase anything out of the USA. I have all my activation keys. Please someone help me, as I'm now very late making this DVD and am wasted a vacation day to resolve this issue. Note: I also went through compatability checking, and there's no problem there. Thank you.
  20. I just figured out why my photos were not uploading. I highlighted all of the wedding photos I wanted to use in my photo show. It would not upload them all. I had to add each one individually, which took hours because there are almost 300 of them. There must be an easier way. Does anyone know how to upload an entire picture folder instead of clicking on each one to add? Thanks . .
  21. How are you communicating with Technical Support? I get NO responses. My Photo Show Deluxe 5 will not open. Thank you.
  22. Sans

    Failure To Launch/open

    1. I believe I upgraded to Photo Show 5 from the Kodak Print and Share Program, that I re-paid for, but that's okay. 2. I'm using Windows Vista. 3. I am spending countless hours to get Photo Show 5 to open. 4. I removed the PS4 image at least 20 times. 5. Every time I removed the PS4 image database I reinstalled Photo Show 5 from my CD. 6. It reinstalls the PS4 image file, so what's the sense of reinstalling it? 7. Yesterday when I clicked on my desktop Photo Show 5 icon, it recognized new photos and downloaded them, but, I still couldn't open it without getting the same error message. 8. Yesterday, also when I clicked on the Photo Show 5 icon, it went through an upgrade, that I allowed. 9. I took a vacation day from work today with hopes of making a wedding DVD. 10. If I uninstall the Photo Show 5 program, and reinstall it from the CD that I have with Photo Show 5 on it will that resolve the problem? 11. My problems began when Roxio bought Simple Star. 12. I put a support ticked in, but no one responded to me. 13. I can't use Roxio because I can't make the pictures the size of a full screen in the video; I can't add different music to each set; I can't see my pictures to add clip art to; the clip art appears in a box and the photos are behind it; 14. The Roxio photo show is very tiny on my screen with words on the side; this is very difficult to use. 15. I attempted to download 280+ pictures and only 199 of them are in Roxio. Now, with all the complaints on this thread, what am I missing, what should or can I do today, and why doesn't support get back to me? Photo Show 5 support (not Roxio) acutally called ME when I sent a support ticket to them last year, and Roxio charged me an international fee. I didn't purchase anything out of the USA. I have all my activation keys. Please help me, as I'm now very late making this DVD and am wasting a vacation day to resolve this issue. Thank you.
  23. Sans

    Failure To Launch/open

    I have done all of this over and over again. Why is it happening and can it be fixed in another way. I'm in serious trouble due to not being able to make a wedding DVD. I have the Photo Show 5 CD with all the themes and activation codes. Thank you.
  24. I'm trying to make photo show 5 work for weeks. The same error is occuring 'error occurred and photoshow needs to close'. I removed those ps4 image files, but cannot get photo show 5 to open without that message. I shut my computer off and reinstalled it Photo Show 5. During the reinstall it keeps putting the ps4 image files back. If you uninstall and reinstall do you lose everything? I paid the $39 to Roxio, and it appears that from reading these messages we're all having the same problem. How has anyone gotten around this error message? I sent a support ticket in, but haven't heard anything. I've read and re-read, and done everything possible. I'm a month late making a wedding video and at my wits end. Who can help, please?
  25. Sans

    Photo Show Uploading

    Hi, I found the PS4 file and deleted it. I reinstalled Photo Show 5 but got the same message. I'm stuck . . Yes, I'm using Photo Show 5. Where's the Legacy Board? Thanks I had no luck getting into my Photo Show 5, so could you please tell me what and where the Legacy group is? And . . all those photos,, almost 300 that I uploaded last night into Roxio are gone from the photo show I started to make. There are again all together with all my other photos . . and it took me hours to click on each one to put into a separate show. I need to use Photo Show 5. I can't make the photos fill the inside of the frame, add music to each set, change my transitions, etc. Thanks.
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