LeeTXJD97

It’s really pretty disgraceful. Corel/Roxio just doesn’t seem to care. All the “digital gurus” make excuses - but there is no denying there is a serious bug in Videowave. As I have said in previous posts the “level 2” tech support admitted to me this is a common complaint. -LeeTXJD

The problem has not been addressed. I even wrote to Patrick Nichols (Corel CEO) in the hope it would get some attention. Nothing. Its funny, I check in every so often to see if the bug is fixed, only to see more complaints on the same issue.

Roxio just needs to fix this bug. It has existed for years. This appears to be the same problem I experience with NXT6. I have spent MONTHS with tech support. All of their suggestions are WORTHLESS. I even created screen captures to prove what is going on. They (tech support) continually feign ignorance to attempt to close the inquiry number. Interestingly, I finally came across one tech who mentioned this is a common complaint. Here is what I discovered - for whatever reason when the program creates the audio proxy file, it creates a “corrupted” proxy audio file. The longer the video to be edited, the more fuzzy/corrupt the sound will progressively become. It is clearly a problem with how the program extracts audio from the video when it creates the proxy file. They may have hard coded an improper setting into the program or something. You can confirm this yourself by changing the default audio proxy directory in settings and then listening to the audio file it creates. I can’t figure out if the program uses the proxy file for rendering or if it creates another temporary (yet also corrupt) audio file.  This is repeatable on multiple machines. An i9 - MacBook running windows duel boot - even my surface 4. All of them exhibit this behavior. I believe they use ffmpeg to extract, but I still don't know how it is called up for the conversation. This is entirely due to a poorly crafted program. I can replicate the problem with multiple machines and differing files. It is not your drivers (video or sound) - it is NOT a machine dependent problem. It is a bug that Roxio/Corel must address. I was hoping a fix would be issued by Roxio/Corel to take care of it. Contact tech support via email in this site. Let them log a complaint. https://www.roxio.com/en/support/ Here is how you can confirm you are experiencing the same bug: 1) Change the Proxy Files location to an easy to get to folder so you can detect when the proxy files have completed rendering. 2) I delete all proxy files. 3) When a video file is first loaded - playback is fine. (Rendering at this point will result in corrupt audio in the final result because they use the proxy file for rendering). 4) For every video edit, VideoWave creates an audio proxy file in the Proxy Files location. When the proxy file is finished I save the production - enter a new production, then reload the saved production. This will then cause VideoWave to access the proxy file. If you listen to the proxy file in a different program, like VLC, the audio is corrupted and distorted. 5) Once reloaded - the audio for the file beyond around 7-10 minutes is corrupted. 6) Even more interesting is that if I delete the proxy file and reload the production, the sound is fine - until the proxy file is created and the production reloaded. 7) Once reloaded the audio is once again corrupt. -Lee

I figure I need to remind readers what is happening - and to make sure this thread stays active. In attempting to resolve this problem, I made it through to Level 2 technical support where they remotely accessed my computer. They were at a loss to correct it. Suggestions even included I use the "clean audio" function - to modify hardware vs software rendering, and included the old standby update drivers, etc. I am able to replicate the problem on a Win 8.1 machine, Windows 10, and Windows 7. All have the poor audio where the audio edited is greater than 15 or so minutes. This occurs on differing hardware (one is my macbook on duel boot). I had attempted so many fixes they had to reset my permitted number of installs. After a great deal of work, I have managed to discover how the problem can be replicated and reviewed: 1) Change the Proxy Files location to an easy to get to folder so you can detect when the proxy files have completed rendering. 2) I delete all proxy files. 3) When a video file is first loaded - playback is fine. (Rendering at this point will result in corrupt audio in the final result). 4) For every video edit, VideoWave creates an audio proxy file in the Proxy Files location. When the proxy file is finished I save the production - enter a new production, then reload the saved production. This will then cause VideoWave to access the proxy file. If you listen to the proxy file in a different program, like VLC, the audio is corrupted and distorted. 5) Once reloaded - the audio for the file beyond around 7-10 minutes is corrupted. 6) Even more interesting is that if I delete the proxy file and reload the production, the sound is fine - until the proxy file is created and the production reloaded. 7) Once reloaded the audio is once again corrupt. There is something wrong in how Roxio VideoWave transcodes the audio portion of the video files improperly. I believe the settings they pass to ffmpeg are incorrect, but are hardcoded into VideoWave. I have used many different file formats and the result is the same. -LeeTXJD

I am afraid I have to tell you that there is no fix to this problem. It is definitely a bug in NXT 6 and NXT 7. I made it through to Level 2 technical support where they remotely accessed my computer. They were at a loss to correct it. Suggestions even included I use the "clean audio" function - to modify hardware vs software rendering, and included the old standby update drivers, etc. I am able to replicate the problem on a Win 8.1 machine, Windows 10, and Windows 7. All have the poor audio where the audio edited is greater than 15 or so minutes. This occurs on differing hardware (one is my macbook on duel boot). I had attempted so many fixes they had to reset my permitted number of installs. After a great deal of work, I have managed to discover how the problem can be replicated and reviewed: 1) Change the Proxy Files location to an easy to get to location so you can detect when the proxy files have completed rendering. 2) I delete all proxy files. 3) When a video file is first loaded - playback is fine. (Rendering at this point will result in corrupt audio in the final result). 4) For every video edit, VideoWave creates an audio proxy file in the Proxy Files location. When the proxy file is finished I save the production - enter a new production, then reload the saved production. This will then cause VideoWave to access the proxy file. If you listen to the proxy file in a different program, like VLC, the audio is corrupted and distorted. 5) Once reloaded - the audio for the file beyond around 7-10 minutes is corrupted. 6) Even more interesting is that if I delete the proxy file and reload the production, the sound is fine - until the proxy file is created and the production reloaded. 7) Once reloaded the audio is once again corrupt. There is something wrong in how Roxio VideoWave so that it transcodes the audio portion of the video files improperly. I believe the settings they pass to ffmpeg are incorrect, but are hardcoded into VideoWave. I have used many different file formats and the result is the same. -LeeTXJD

No - its not connections to the computer when the audio in the file is uncorrupted at the beginning and unintelligible a few minutes into the playback. The problem is with Videowave. Tech support confirmed that to me. I have used Roxio (now Corel) products for many years. I like Creator. So, no, I’m not going away. I refuse to believe that someone from Corel doesn’t lurk on the message boards to see what is going on.

Can you answer the question? When will the bug be fixed? -Lee

@cdanteek Instead of worrying where his example came from - why don’t you attempt to resolve the defect in Videowave. What a worthless post. I spent months trying to address this problem with my home vacation video. So, what causes the audio corruption? Answer the question. You work for Corel, right?. Get it fixed.

By the way - in NXT 6, the corruption will also appear in the final video. I take it that the new version produces clear final videos?

That is EXACTLY the problem I had with NXT 6. I tried to get it addressed for months (no kidding). The feigned ignorance by support is extremely frustrating and it is disgraceful that ROXIO hasn’t addressed the problem in the new version. I was tempted to buy a copy of NXT 7 to see if they fixed it. You saved me a few bucks for sure! Here is the kicker - I think they use ffmpeg to create the audio file. It is likely just a simple matter of making sure ffmpeg uses the right settings. I know ROXIO lurks on these forums under fake accounts. This should get addressed pronto. -LeeTXJD

This appears to be the same problem I experience with NXT6. I have spent MONTHS with tech support. All of their suggestions are WORTHLESS. I even created screen captures to prove what is going on. They (tech support) continually feign ignorance to attempt to close the inquiry number. Interestingly, I finally came across one tech who mentioned this is a common complaint. Here is what I discovered - for whatever reason when the program creates the audio proxy file, it creates a “corrupted” proxy audio file. The longer the video to be edited, the more fuzzy/corrupt the sound will progressively become. It is clearly a problem with how the program extracts audio from the video when it creates the proxy file. They may have hard coded an improper setting into the program or something. You can confirm this yourself by changing the default audio proxy directory in settings and then listening to the audio file it creates. I can’t figure out if the program uses the proxy file for rendering or if it creates another temporary (yet also corrupt) audio file.  This is repeatable on multiple machines. An i9 - MacBook running windows duel boot - even my surface 4. All of them exhibit this behavior. I believe they use ffmpeg to extract, but I still don't know how it is called up for the conversation. This is entirely due to a poorly crafted program. I can replicate the problem with multiple machines and differing files. It is not your drivers (video or sound) - it is NOT a machine dependent problem. It is a bug that Roxio/Corel must address. I was hoping a fix would be issued by Roxio/Corel to take care of it. Contact tech support via email in this site. Let them log a complaint. https://www.roxio.com/en/support/

Thanks for the email suggestion - that is my "trash" email address meant to capture that kind of stuff. Yes - I have tried that and even more. I made it through to Level 2 technical support where they remotely accessed my computer. They were at a loss to correct it. Suggestions even included I use the "clean audio" function - to modify hardware vs software rendering, and included the old standby update drivers, etc. I am able to replicate the problem on a Win 8.1 machine, Windows 10, and Windows 7. All have the poor audio where the audio edited is greater than 15 or so minutes and differing hardware (one is my macbook on duel boot). I had attempted so many fixes they had to reset my permitted number of installs. After a great deal of work, I have managed to discover how the problem can be replicated and reviewed: 1) Change the Proxy Files location to easily detect when the proxy files have completed rendering. 2) I delete all proxy files. 3) When a video file is first loaded - playback is fine. (Rendering at this point will result in corrupt audio in the final result). 4) For every video edit, VideoWave creates an audio proxy file in the Proxy Files location. When the proxy file is finished I save the production - enter a new production, then reload the saved production. This will then cause VideoWave to access the proxy file. If you listen to the proxy file in a different program, like VLC, the audio is corrupted and distorted. 5) Once reloaded - the audio for the file beyond around 7-10 minutes is corrupted. 6) Even more interesting is that if I delete the proxy file and reload the production, the sound is fine - until the proxy file is created and the production reloaded. 7) Once reloaded the audio is once again corrupt. There is something wrong in how Roxio VideoWave that transcodes the audio portion of the video files improperly. I believe the settings they pass to ffmpeg are incorrect, but are hardcoded into VideoWave. I have used many different file formats and the result is the same. -LeeTXJD

See the post I just entered. I suggest logging a complaint with Tech support. This must be fixed by Roxio.

Scott, I also experience the issue you describe. I have spent MONTHS with tech support. All of their suggestions are WORTHLESS. I even created screen captures to prove what is going on. They (tech support) continually feign ignorance to attempt to close the inquiry number. Interestingly, I finally came across one tech who mentioned this is a common complaint. Here is what I discovered - for whatever reason when the program creates the audio proxy file, it creates a “corrupted” proxy audio file. The longer the video to be edited, the more fuzzy/corrupt the sound will progressively become. It is clearly a problem with how the program extracts audio from the video when it creates the proxy file. They may have hard coded an improper setting into the program or something. You can confirm this yourself by changing the default audio proxy directory in settings and then listening to the audio file it creates. I can’t figure out if the program uses the proxy file for rendering or if it creates another temporary (yet also corrupt) audio file. This is repeatable on multiple machines. An i9 - MacBook running windows duel boot - even my surface 4. All of them exhibit this behavior. I believe they use ffmpeg to extract, but I still don't know how it is called up for the conversation. This is entirely due to a poorly crafted program. Your i3 is more than enough for the tasks of editing and this problem is not with your machines. As I said, I can replicate the problem with multiple machines and differing files. it is not your drivers (video or sound) - it is NOT a machine dependent problem. It is a bug that Roxio/Corel must address. I am hoping a fix is issued by Roxio/Corel to take care of this problem. I am looking for what has been addressed in SP2 for NXT Pro 6. Contact tech support via email in this site. Let them log another complaint. -LeeTXJD

The fact they don't monitor the forum is lame. Still, I have indeed put in a support ticket to see what happens.