I've got a hang problem with Creator Classic 9 and am finding it tough to fix. All the other software in the EMC9 Suite appear to work fine. I can even burn CDs using "Data Disk" in the Home window. All other applications on this computer are working fine too.
What happens is that when I open CC9 and start working on a project the buttons in the CC9 Window will change background color to black, the file list headers will disappear and CC9 will lock up. Occasionally, the CC9 window looks like it becomes maximized and my monitor screen will go white with a few project files listed, but I can't really tell because there's no window border or title bar. This behavior never repeats exactly the same if I try reopening and working with CC9 again.
Killing creator9.exe with the Task Manager results in the error "The instruction at <varies> referenced memory at <varies>. The memory could not be 'read'" (or 'written').
The Event Viewer consistently logs the same error: Faulting application creator9.exe, version 188.8.131.52, faulting module mfc71u.dll, version 7.10.3077.0, fault address 0x00036916.
This started happening on my computer at work about 2-3 weeks ago and the same install was working fine one week and then pooped out the next. My EMC9 install at home is working fine.
I have tried the following to fix the problem without change:
- EMC9 repair install
- video driver updates
- un-/re-register mfc71u.dll (this is a .NET dll and can't be registered - try it yourself)
- rename all instances of mfc71u.dll EXCEPT the one in c:\windows\system32
- uninstall/reinstall .NET Framework 1 & 2
- Uninstall EMC9, registry/folder cleanup, reinstall
- Turned off AV during another clean reinstall
- Reformat and reinstall Windows XP SP2
Out of desperation I'm about ready to install the Roxio hotfix that was released a couple months ago. Before I do that I thought I'd better check here first for anything else I may have missed.
This is my work computer having problems. Here are the specs:
- Pent D 3GHz, 3x160 GB hard disks (2 are RAID 0), 2GB RAM, ATI X800 Pro video, Intel D955XBK motherboard, IE7, all Windows updates.