Brendon, thank you, thank you, thank you! I didn't know about the refund policy but have sent a request away right away to get rid of this thing. So what do you recommend I get in it's place. I had Easy Media Creator 9 before but it got lost in a computer that got destroyed (power surge) yes in one of those tropical storms we had. I tried to get another copy from Roxio/Digital River but got nowhere w/them! I have a movie that I want to copy and it's 1 minute over the length that Windows DVD takes so can't copy it without the ability to trim it or get an extended play version copier. Is EMC 10 worth the money..???