Let me give you some background first:
I work for the NYS Unified Court System and we recently rolled out about 1400+/- laptops to our Town and Village Judge's to do audio recordings with. The program they use to record on the laptops stores the audio in a file on the hard drive and then also mirrors a copy of that file to a DVD-R.
Some smart person (being sarcastic) decided that we would use Roxio DLA to format the DVD and make the mirroring part happen. Long story short, DLA became incompatible when they changed the DVD hardware in our laptops (about two months into our roll-out) and we had to "upgrade to Roxio DE, which uses Drag-to-Disc.
On a side note: DLA is randomly failing on the laptops that it was installed on and we upgrade them to DE as a fix as the service calls come in.
So our problem is that Drag-to-Disc is now disabling itself randomly preventing the mirroring function to happen from the recording software. We have the user go to the Drag-to-Disc tray icon and click "enable drag-to-disc" and the process continues working again until it disables itself. We probably get a handful of these calls a month. Most of the laptops, that we are aware of, haven’t had this happen yet.
I can't seem to figure out the process that makes Drag-to-Disc disabled itself. If I knew, I could write up a quick document to the courts explaining why this would happen. Also, these laptops are on private networks, or are stand-alone devices, and they all experience this problem. They have all the same image on them and are all Latitude D630’s with DVD burners.
I know packet writing software is very “flakey” (I know from experience) and shouldn’t be relied on to do what we are making it do, but I need proof to backup my claim. Eventually, we will have servers that these files will mirror too, but that’s a long-term goal.
If anyone has any suggestions, that would be awesome!
Thanks in advance!