Why does Roxio 'hide' the updates that are available????
I'm still using EMC8, had an error burning a data disc. I searched the forums and finally STUMBLED upon a post that had a link to KB000070GN for a PX Engine Update, revised 08-18-2009 that fixed the problem.
I know I'm using a legacy product, but why does Roxio make finding updates so D*** difficult; especially a PX Engine update that affects most of the modules within EMC??
Also, the knowledge base should be structured like most knowledge bases; start with a product, then have the ability to search with a phrase or see ALL KB's for that product.
I purchased EMC9, but uninstalled it because there were too many issues and I was not needing the additional features of 2009.
Before I purchase my next CD/DVD software suite, I definitely will survey the competition to judge how 'user friendly' for the online support. I'm already doing this when shopping in general--if the product's online support is superior to another's, it sometimes has made a difference when making the purchase.