Not having a good time here, and gradually getting angrier and angrier >
So. For ages, Roxio Suite 9 has been running fine - I purchased it around 18 months ago. I'm ripping a bunch of CDs just recently, and am working with CUE files. Double-clicking on a CUE file to open it with Roxio apparently requires some sort of activation.
On-line activation fails. The first time (before I attempted the "clean install") I got an error mesage suggesting my CD key might be invalid. After a clean install, I'm now getting "invalid fingerprint". I've also tried off-line activation but the activation code I receive is rejected.
In addition, while trying to figure out what's going on I also found a problem when launching the same application via Roxio Central: some sort of product registration process is launched, but it crashes out with an Internet Explorer Script Error (invalid object or method) and the process only displays part of a screen and I need to manually kill processes to get rid of it.
I've tried the "clean install" mainly because it was listed as a fix for the IE script error, but I thought it might help with the activation too. Annoyingly I still couldn't delete some of the files as instructed by the "clean install" process as they were being used by explorer.exe. Having found the (undocumented) part of the registry to clean, I managed to complete the "clean install". All this did was change the error message from "Invalid CD key" to "Invalid fingerprint". The IE script error is unchanged.
I tried the emc9rmv.exe patch to fix the activation problem, but this didn't help either.
So I'm currently stuck with 2 different problems... Part of the prodct doesn't work because it can't be activated, and depending on which way I attempt to activate it I get an IE script error.
The "clean install" is pretty annoying. I've seen forum posts on here that say "it might take 3 or 4 times before it works". What?! That's mental - either it will work, or it won't work. How can it work sometimes but not others?? It took me around 45 minutes last time, after trying to delete those DLLs - and while I reckon I could do it quicker next time around I am not so keen on sitting here for the next hour or so going through the "clean install" process until it suddenly decides to work (if, indeed, it does actually work).
Product installs ok so I guess the product key checks out. I still have the email receipt so I am 100% certain the product key is correct (I copied/pasted from the email) - does it expire or something?? Based on the email header, I bought a licence last July - does it run out after a year??
It's doing my head in. Anyone got any ideas?
EDIT: I'm running WinXP SP3, by the way. I only recently updated to SP3 - are there any known issues with SP3 that have messed up Roxio?