Tazzy

Screwy issue, indeed! Below is a screenshot I took minutes ago of a shopping cart for the Toast 9 to Toast 10 upgrade. Please note that the plugin was automatically added to the cart by Roxio without any additional user/customer intervention:

True; they responded by correcting the problem, as previously mentioned in this thread: http://forums.support.roxio.com/index.php?...st&p=247854

My apologies if I came across as whining, for it wasn't really my intention. Rather, I meant to share info I had on the Blu-Ray plugin upgrade glitch, which Roxio apparently appreciated as something other than my whining, noting that they quickly and reasonably responded to the benefit of Toast 9 upgraders. Sorry if you didn't see it that way, or that perhaps you misconstrued the concerns of some of the other members here. Have a great day!

Try the upgrade page again. It was changed this afternoon and the plugin (free) now appears in the shopping cart. The total upgrade price from Toast 9 to Toast 10, including the plugin, is $59.95, also shown in the cart. (I just checked again to confirm.) I can only empathize with you on the upgrade pricing, which I, too, think are typically out of line with the moderate software enhancements provided with new releases.

I was addressing the upgrade option, versus an outright, new purchase of the full version. Roxio has fixed the no-plugin with upgrade issue this afternoon, adding the (free) plugin to the upgrade path for Toast 10. Good for them! Looks like it pays for customers to contact them and politely address their concerns! Regarding receipt of the plugin you purchased, you might check the instructions at the following URL for download directions. The plugin download is separate from the software itself, and also has a separate serial number/unlock code, which you should be on your order information page and on your order confirmation email. https://store.digitalriver.com/servlet/Cont...mp;SiteID=sonic Hope this helps some.

I was addressing the upgrade option, versus an outright, new purchase of the full version. Roxio has fixed the no-plugin with upgrade issue this afternoon, adding the (free) plugin to the upgrade path for Toast 10. Good for them! Looks like it pays for customers to contact them and politely address their concerns!

Currently, if one owns Toast 9 and the Toast 9 Blu-Ray plugin, there's no upgrade path for the the Toast 10 plugin. The Toast 9 plugin will not work with Toast 10. Thus, unless one upgrades to the Toast 10 Pro version which includes the plugin, a new Toast 10 plugin must be purchased at full price ($20), in addition to the Toast 10 upgrade price. This may be an oversight by Roxio, which became aware of this, this morning, per Roxio Customer Service. Perhaps a change will be made; but if not, I thought it prudent to make the members aware of this. Edit: Roxio has fixed the "no plugin with upgrade" issue this afternoon, adding the (free) plugin to the upgrade path for Toast 10. Good for them! Looks like it pays for customers to contact them and politely address their concerns!