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thebatman

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About thebatman

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  • Birthday 05/29/1939

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    Male
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    Gotham
  1. thebatman

    Problem With Toast 10 Downloadable

    Ivan You need to clear this up first thing it is now FeB 1 2009 I do have all the info to bring this up to the Better Business bureau PayPal and Apple I wasted far to much time trying to get my money back tell Digital River (I know they take care of your transactions they will also be on the list). Again I never received my order and I want my money back plain and simple this is out and out wrong and I will give it to Wednesday the 4th of Feb 2009 to have it put back in my Paypal account.
  2. thebatman

    Problem With Toast 10 Downloadable

    Ivan It is now Jan 28 I made the order on the 5th this was a downloadable, the company you work for took my money then sent me an attachment for toast 9 (that I already bought from Roxio when that first came out>Downloadable<) Why does it take so long to refund someone there money back when it took less then one minute to take it. I challenged a dispute when I got know where with Roxio... this is out right ridiculous I made an order for Toast 10 you sent me the wrong Item then you tell me to order it again and when I got to the part that you where to charge me $149.00 for the same order I was going to get for $129.00 I was rather taken back. I have the Emails to prove that order was going to be taken....... Please just refund my money and I wont bother you anymore.At this point I couldn't care what Roxio has as a new program I'm not interested in patronizing a company that treats there customers with no regard or respect. I plan on passing this over to Apple (I now your Product is sold in there stores and I would now like them to not be!) to have them see what your company does to there customers the proof is in the Emails and the lax of getting a simple job like refunding someone for your mistake. I feel I was patient enough Yes in the beginning I was tenacious I had to get your attention but what I said may not fall far from the truth and as they say the truth always hurts................! You have my money now give it back!
  3. thebatman

    Problem With Toast 10 Downloadable

    Ivan My order #5782156512 Please Refund me Thanks
  4. thebatman

    Problem With Toast 10 Downloadable

    Hi Ivan As I looked in my paypal account I noticed I still haven't been credited my money Roxio has $129.00 of my money and looks like you have no intention of correcting this matter. Last I know this is freud on your part and very inconsiderate to a paying customer I would like this resolved now! Your company is some piece of work you make like we did something wrong and we did, we really on you to do the right thing. I would like to know if any one else out there is going through this Download screw up and still haven't seen things cleared. Please write in.......
  5. thebatman

    Problem With Toast 10 Downloadable

    Hi Ivan I knew you had it in yah! See that didn't hurt this all good... communication is a good thing. now if Roxio could be more attentive to having who bought what using the Email address this would be a good thing. I must have gotten 5 or 6 emails asking me if I was interested in getting Toast 9 when I already owned my copy this is annoying Email and it lessons a company by repeating the same buy this buy this. Just let whom ever is in charge of that get a better grip I'm a self business guy and my reputation is dependent on what I do and what I say. Roxio makes great products and I have to say I'm a big supporter so this is why I had to send you guys a little blog'ins. I'll wait to get my money refunded then go for the Toast 10. Thanks
  6. thebatman

    Problem With Toast 10 Downloadable

    Hi guys I wanted to bring attention to this before it has more customers involved with this download fiasco. Again this is for the Downloadable version not the hard copy version (unless your mailman slips on ice hits there head and delivers it to the wrong house) If someone would be so kind at Roxio to give us all the heads up that the coast is clear to purchase Toast 10 Pro with out all the fun Emails it would be greatly appreciated. We the "customer" need no excuses just "Click" heres my money and heres the the product done. I know there has to be someone at Roxio that reads these blogs (thats why I needed to get your attention) what ever happened to the customers right ? Hope to see a good change in 2009 towards it's customers from Roxio.... and remember you have a captive audience but not captured.
  7. thebatman

    Problem With Toast 10 Downloadable

    Hi Ivan I'm "cool" I just get fired up when a company sends you stock Emails, ok understandable there's 100's of thousands of customers out there that patronize your endeavor. But what gets me going and what I feel is a good business practice is to just let your customers know is sit tight your getting things fixed instead of wasting there time sending Emails with no where attachments making more problems. I did what they said and I went to my Paypal account I wasn't refunded the money as one email said then I would have done step 2. When I used the code that was sent I was going to be charged $149.00 for the $129.00 Toast Pro 10 that I paid for already. Once again I did nothing wrong here yes I'm letting it be known of how this is being handled and by the looks of some of the other Blogs it looks like I'm not the only one thats disappointed. Thanks for getting back and let the person in charge of doing such a screwed up job have a few weeks off.
  8. thebatman

    Problem With Toast 10 Downloadable

    :angry Still: Now Read this one! I can believe this ...... they're going to charge me again!!!!! "Attention" the wizards handing out brains in aile 10 Dear Customer, Thank you for your recent purchase of Toast 10 at the Roxio Online Store. Unfortunately, an error occurred which will prevent you from downloading this product. To correct this issue, we ask you to please place a new order by going to the following web page: http://www.roxio.com/enu/products/toast/pro/overview.html Add Toast 10 to your shopping cart and apply the following coupon code: ********* _____________ If correctly entered, you will not be charged for your new order of Toast 10. We apologize for any inconvenience this issue may have caused. Sincerely, Roxio Online Store Customer Service. This is BS they want to charge me again ! I hope the Fu*Kin Mac Expo was a good one for you A-holes I think this is the only way people like you that treat people like your paying customer will wake up. I guess you can't get someone on the phone to do the right thing. I received calls from other companies like Parallels they had problems (Resolved. Happy Ending) and oh.... "heck" Waves called me from Isreal just to clear up there mess they where having (Happy ending Again). It's called doing the right business not giving the business ..... a little goes a long way. Here's some of my suggestion's 1) Stop Charging so much #$^@ money for upgrades to recurring customers. 2) (This is for the poor guys who payed full price for Toast 9 a few weeks ago give them free 10 up date) (if you don't this will prove you guys really suck and where complete idiots in paying into this) I'm fine paying the price for Toast 10 but where the heck is it ? 3)And last any of us that are sitting in digital limbo please send us the #$^@ Program (Toast 10) I refuse to have you get payed again. Just make a #$^@ attachment to give us what we paid for and cut all this security junk out. This shouldn't be our problem this was yours. We did nothing wrong I'm sure I'm not the only one that feels put out here reevaluate and take care of your devoted customers!
  9. thebatman

    Problem With Toast 10 Downloadable

    Ok lets see a raise of hands that every time you turn around there's a New toast out "ahum" Now lets see a show of hands they never send us (you know us... the people that keep buying the same program with a little Twist over and over again) Here's my gripe I payed for a Downloadable Toast 10 and first they send me to internet no mans land with no Download to be found. Then after spending a freakin hour trying to find a useable link to Email them (They keep sending me to the same "F"n Help page) I managed to find something that looked like it would get my problem to a concerned person. Well get no where I got... I received an Email with the same links that unsuccessfully put me in the same place I was in the beginning of the day. Is there Life out there? did Roxio get swallowed into the Matrix? (This could be a Tech problem at $1.89 a min) wheres my $1.89 a min first off if your going to put software on line then run off to the big Mac Show for the week then you better have all your eyes dotted and tee's crossed before you fly away from the mother ship. I say any one that reads this get on board let this company know after paying for almost ten years of premium updates (No one truly ever got a break from you guys!) cut this handing us the bone... I paid $129.00 for a downloadable and you send me Toast 9 I already bought Toast 9 and 4 and 5 and 6 and 7 oh yah Creator also (when I was running PC "Sorry Guys!) Why bother to give you guys any information of Email address you never check to see who has what. Please get your fingers off the #$^@ &%$ button and look at thousands of users that pay for this problem start giving back a little and cut the crud...............
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