By creating a new account, you ensure that all permissions remain as default. Be sure to give the new account admin privelages.
Also, you're looking in the wrong place for the roxio folder. You have to read ivanatrox's post backwards.
Heres a hint:
Also, when looking through program files, you gotta look for Roxio, not Shared Folders
hsitech here: Thank you all for the input and suggestions. Tech support finally responded to my pleas for help and- well, fell short of any useful solution, but their attempts are appreciated also.
Just about the time I un-installed EMC 8 for the second time and Roxi-Zapped the C drive I took a long look at the other programs having anything to do with video. I have to say no where in any of the postings I've read was there ever any mention of a (EMC 8) conflict with DVD43, DVD Decrypter or DVD Shrink. Are these dirty words in Roxio-land? After flushing these little helpers out of the computer I re-installed EMC 8 and all is well. Now I can get on with the learning process for VideoWave. (And find out if I'm an idiot for ever getting rid of NERO and all those DVD copy programs).