Another addition to the saga:
I again received feedback from Roxio. Now I need to again do a clean install; number 5 to be exact. This time I have been advised to copy the entire dvd to my hard drive and do an install from the hard drive. What is next? The frustrating thing about this situation is that there is someone sitting at a pc in tech support that has a list of canned solutions to try. Correction, 1 canned solution to try. Clean install.
I don't expect, as Jim put it, "fall all over you support", all I expect is the support to at least get the program up and running!!!!!
Just to let everyone know just how much knowlege tech support has, This is, by the way, Creator 2009. My last response from them was to use the repair feature in the "Add/Remove Programs. Don't you think they would at least know that this feature is no longer available?