Zip48

I resolved the very same issue with my Creator 2011 by installing service pack 1. Is there a service pack for Creator 2010?

I am experiencing the same issue with a purchased download of Creator 2011. I am running Win XP Pro 32bit. 4gb ram 3.0 core 2 duo Processor. Any help would be greatly appreciated.

I have downloaded and installed Creator 2011. During the process of purchasing the download I was asked if this was an upgrade. I had version 2009 already installed so I checked "yes". The download and install went without issue. Since I checked yes to the upgrade question I assumed that the 2011 version would replace the older version. But now I not only have Version 2011 but also 2009 and 2010??? in my start screen. What is this 2010 version? I know that when the download was happening there were 2 files that downloaded; each about 1.3 gig in size. I took forever. The new software seems to be running fine although I have only burned a data dvd and a lightscribe label. Can I delete the previous version of 2009 without it affecting 2011? What about this 2010 version on my start screen? Any information would be greatly appreciated. Thanks in advance. Zip48

Jim: I have resolved the issue with the System Lock up and Blue Screen. You were right in assuming that it was not a bad DVD. I really feel embarrased. I did yet another Clean install with the New replacement DVD. Attempted to start the program from the desktop icon and again got the Blue Screen and the system lockup. But before I shut down the pc I carefully read what was on the blue screen. At one point it asked about current Bios. I knew that the bios was current because I had just updated the system bios in order to upgrade my CPU. But it also mentioned possible driver issues. Further down there was an error code beginning with ATI. I have an ATI Radeon HD 2400 256mg video card. I checked the driver date and it was Nov. 2007. I went to the ATI website and found that there was an update for the Video Adapter dated 2/2009 and downloaded and installed said driver. I rebooted the system and again attempted to start Roxio from the desktop Icon and It works. Lesson learned: be more aware of error messages with the Blue Screen. Thanks Jim for all of your suggestions and thanks to everyone else that has offered suggestions. Hopefully this information will assist anyone else experiencing the same issues.

Jim: I once again made the call and the Tech Support person said take the program back to where you bought it and ask for an exchange. He said it appeared to be a bad DVD. "Great," another clean install. We shall see. Again thanks for the help.

Level 2 tech support informed me that I had an issue with Windows Defender and suggested that I disable it before doing yet another CLEAN INSTALL. Since the previous 7 clean installs I performed did have Windows Defender disabled I went one better. I totally uninstalled Windows Defender. I proceeded with # 8 clean install and Guess What? Yes, it didn't work. Just like all of the other attempts The Blue Screen and the System lock up. I purchased this program from a local Staples Office Supply 2 weeks ago and have been back and forth via emails and phone calls to tech support and still have not been able to get this resolved. Do you think that I may possibly have a bad DVD?

Jim: I called tech support and they were stumped. They are getting the "big guns" involved. They asked me for my msinfo32 file to see if they can determine what is causing these issues. Hopefully in the next few days a resoultion can be found. Again thanks for all your help.

Jim: Thanks for the help. I will indeed call back tech support.

Jim: I did call tech support and guess what? They told me I needed to do a clean install along with manually installing net framework 3.5. I did all of this.(I am now up to 7 clean installs not counting the original install.) The clean install # 7 worked just like the previous 6!!!! Blue Screen, PC lock up. At this point I am wondering if I have a bad DVD. By the way the last 3 attempts have been from a hard drive install as suggested by Tech Support. Also, as I have stated before, before installing sp3, when attempting to start the program from the desktop icon I get the error message that states the program has shut down do you want to send the error report to Microsoft. Only after installing SP3 do I get the System lock up and blue screen. But either way the program will not work.

Another addition to the saga: I again received feedback from Roxio. Now I need to again do a clean install; number 5 to be exact. This time I have been advised to copy the entire dvd to my hard drive and do an install from the hard drive. What is next? The frustrating thing about this situation is that there is someone sitting at a pc in tech support that has a list of canned solutions to try. Correction, 1 canned solution to try. Clean install. I don't expect, as Jim put it, "fall all over you support", all I expect is the support to at least get the program up and running!!!!! Just to let everyone know just how much knowlege tech support has, This is, by the way, Creator 2009. My last response from them was to use the repair feature in the "Add/Remove Programs. Don't you think they would at least know that this feature is no longer available?

Jim: Thanks for all of your suggestions. Sorry if I appear to be quite irate. The only thing I had on my system was the basic roxio that came with my Dell when I purchased it a year ago. I removed it through control panel add and romove programs. I went in and did a clean install. I removed all folders associated with Roxio and Sonic, both visible and hidden folders. I disabled my Norton, I disabled all items in Startup in MSconfig. I removed all software associated with Roxio and Sonic from the the registry. I will try and get through to tech support via telephone when I get home. This appears to be a nice software suite, I hope we can get to the bottom of this. Again Thanks.

No, I bought the entire suite for all of the features it included. I was just stating that this is the one application that seems to be causing all the issues with the Blue Screen and system lock up. As far as calling Tech support, It is 1.89 per minute for phone support. I have already spent just under $100 for the program I shouldn't have to pay additional to get this issue resolved. Especially when it has never worked to begin with.

It seems as though the Third time is not a charm! Again I have uninstalled and reinstalled Creator 2009 and ran the updated SP3 as prescribed by the online instructions. I stlll get the blue screen and the system lock up. I cannot get tech support to reply to my latest submissions. It appears that I may have wasted $100 on a program that will not function properly and has very little support. Nero 9 is looking better all the time!

As I said in my original post, I followed the instructions to the letter. I did print out the instructions and followed them as stated.

I just ran the update and now when I attempt to start Creator 2009 from the desktop I get the blue screen and have to manually shut down. All applications but CinePlayer still run from the application drop down in startup. I still get the blue screen when attempting to run CinePlayer