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About pueppi

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  1. Well, this is interesting: I opened a ticket with Roxio and initially I recieved an automated response with links as to what to do while waiting for an answer. Next I recieved a pat answer link with a copy of their item number 3 in the above provided list. No questions about my specific problem, no addressing the hang-up issue or the 71% problem. Documenting here, for others to be aware of and also for myself as I get the feeling this is going to take longer than I had hoped.
  2. Greetings. I have tried to read through your forums, but haven't seen a thread for this particular problem. If I've missed one, I'd be most appreciative if someone would guide me in the right direction. I purchased Roxio Record Now Music Lab 9 some time ago, and have just recently gotten around to setting it up. There doesn't seem to be a reason it won't work on my computer, but, I'm having difficulties. I run XP. I can load songs into the Roxio. I can save them as "data", but when it comes to burn the CD in Audio mode, the CD does not "finalize" and it seems to do what I would call "lock up my computer". I have to actually shut down/re-start the computer to get the disc out of the drive. And, when I try to play the disc in a CD player, it states the disc is not "finalized". I have manually tried to finalize a disc after it's been finished with the "tools" section of Roxio, but to no avail. Last, I have tried to make an mp3 from the file, and this is when the burner always stops at 71%, and the computer locks up. Does anyone have any suggestions as to where to start looking for the problem, or better yet, has anyone else had and fixed this problem? I chose Roxio, because I loved the old Adaptec program with the color coded drag and drop files. However, This is not cutting it, and I am starting to think maybe I need a different program. I mix my music for work and need a simple, easy, and visually timed program like this, but preferrably like the old Adaptec. Any other suggestions out there? Thanks in advance for any help ya'll can provide.