I have been trying to resolve a problem with Roxio EMC8 on a new computer with about the same specs as shown by Bruce S, for the two weeks - quite simple 8000xxxxx errors while encoding a previously completed home movie. This movie was made by the same EMC8 on a prior Dell 8200 computer without any problem. And, I would admit that computer had more rubbish on it than this new one and no problem with EMC8 doing what it is suppose to do.
What is the consumer to do? I have been on both the Dell and Roxio Forums looking for answers. I have done the fixes, check that the drivers are current, did the IE 7 removal, removed the Dell's trial softwares, uninstalled and installed EMC8, work with Dell technicians, etc., etc. All Roxio's support is saying is to try version 9 "it may help". After reading the all the problems with version 9 - some similar with what I am having now with version 8 and still Roxio support is not able to pinpoint the problem and resolve these issues, why would anyone want to upgrade?
Now, I find that I cannot uninstall the Roxio EMC8 off my old Dell 8200 computer which worked days before I made the transfer to this new Dell XPS 410. When I try to remove it I get the following: "Error 1324 - The path program files contains an invalid character". Does anyone has a solution to this? Roxio should have a suitable support environ with links for these error messages. Web Ticket and Roxanne do not provide adequate support. Can Roxio explain what the truly simplest configuration under which EMCx will work using all its features will work?
Thank anyone for helping with a solution.