I had exactly the same problem with PhotoShow 5 failure to "connect to the Internet" and thought perhaps it had to do with trying to incorporate my own MP3 music, which it allows you to add to the show, but when I started having this problem and contacted Roxio LiveChat I am now told that you cannot use purchased music because it's a "copyright infringment." So, what's the point of being able to add your own MP3 music if they then prevent you from using it??? Their "music library" may be fine for one or two PhotoShows but after making several, they all start to sound the same! It's really a joke. I hesitate trying to reinstall the PhotoShow 5 in order to get it to "connect to the Internet" as I might just be making a bad problem even worse, if that's possible. And PhotoShow 6? Evidently you can only use ONE music selection per show!!! Yeah, that's just great . . . listening to the same song over and over again for ten or fifteen minutes. Talk about a "broken record!"