FYI the Roxio people have kindly reported back to me in between our last posts.
There's probably nothing new in their report for you Jim but I reproduce it for it may be of benefit to other users.
After reviewing your notes, I understand that you cannot open Easy VHS to DVD after installation and following steps provided by the previous agent.
We appreciate the opportunity to assist you.
Please check and follow the steps below so that we can continue resolving the issue.
Please make sure that your computer meets all the basic requirements for Easy VHS to DVD.
Easy VHS to DVD system requirements
Knowledgebase Article : 000222CR
Make sure that there are are no previous versions of Roxio and Sonic software installed on your computer. You
may perform a clean uninstallation. The article applies to Easy VHS to DVD as well.
Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
Knowledgebase Article : 000207CR
Complete Uninstall of Creator 2009 and 2010 (Windows XP)
Knowledgebase Article : 000206CR
Update your computer.
Preparing your computer for installing Roxio products
Knowledgebase Article : 000080GN
Disable your startup applications using MSCONFIG. This will disable any unnecessary background or system tray
applications from loading.
* Go to Start -> Run/Search Bar. Type 'msconfig' (without quotes) then click OK.
* Select the Startup tab.
* Click the Disable All button.
* Click the Apply button, then click the OK button.
* Click the Restart button.
To reverse this at the end of installation, go back into MSCONFIG and select Enable All and restart (that can
be done once installation is complete).
Note: Some anti virus/spyware programs may not be disabled using the steps listed above. You may need to
check with your anti virus/spyware vendor on how to temporarily disable them.
Re-install Easy VHS to DVD
If you are installing from a physical disc, please try to copy the content of the disc to a folder on your hard drive
then install from the hard drive. To do this:
* Create a new folder on your Desktop.
* Go to Start -> My Computer, then right-click on the Creator installer disc and select Explore.
* Select ALL of the files in the installer window and copy to the folder you just created.
To install from the folder or from the saved file on your desktop:
- Right-click on the setup package and choose Properties.
- Click on the Compatibility tab in the Properties window.
- In the Compatibility mode section, check the box that is labeled Run the program in compatibility mode for:
- Click the drop down arrow then choose Windows XP SP3.
- Click OK to save the changes.
- Re-run the Easy VHS to DVD setup package.
Update your software. Go to http://www.roxio.com/enu/support/easy-vhs-to-dvd/software_updates.html.
- If you are using the Windows 7 compatible version, download Service Pack 1
- If you are using the older version, not compatible with Windows 7, download the Service pack 2
Improve software performance.
Improving Creator and Easy VHS to DVD performance
Knowledgebase Article : 000103CR
Perform maintenance the Microsoft way. Scan the computer for any malwares as well.:
I am going back to start the sequence again although I'm sure I comply with Steps 1-3.
In view of your last comments do you want me to delete and re-install the NET 3.5 and its SP1 - I didn't do so before because both are installed on the PC?
There is no Registry Cleaner installed on the PC - the A/V, what and where do I check for this?
It goes without saying that I appreciate your patience and help!