I am new to this forum. I am working with tech support on this, but as of this writing I still cannot install toast10 PRO on my Intel MacBook Pro. When I first purchased toast10 PRO I installed it, but when I went to register it by entering the CD KEY#, the software will not recognize the key code. The "Continue" button remains grayed out. I took the software back to the retail outlet, and the manager opened another brand new toast10 PRO and swapped my CD KEY# card for the new one out of the sealed retail box. I went back and did a fresh install, trashing the original, and still the software will not recognize the CD KEY#. Tech support had me delete a bunch of files in Macintosh HD / Library / Preferences ,and also in Macintosh HD / Users / Library / Preferences. I then was instructed to trash the installed version of toast10, and then do a secure delete of the Trash Bin. I was then instructed to download the latest version of of toast10 from the Roxio website and do a fresh install. Did all that, inputted the known good CD KEY# (Tech says the CD KEY# is good) but the same problem exists. The software won't recognize the CD KEY#, so the "Continue" button stays grayed out. The CD KEY# is good, the software is up to date, and I securely deleted all the files associated with toast10 that the tech told me to do but no joy! Below is the list of files I was told to delete. Anyone run across this problem before? Any suggestions? Thanks in advance for any help provided.
P.S. I do know the correct format for inputting the CD KEY# ( XX-XXXXX-XXXXX-XXXXX ), and I do know I am inputting the correct digits that are on the CD KEY# card. Thanks.
Macintosh HD/Users/(your user name)/Library/Prefrences/
Trash these below files from both folders above(if found in both):
com.roxio.Toast.plist(will be in BOTH locations)
com.smartsound.sonicfire5.plist(will be in BOTH locations)
com.tivo.desktop.plist(will be in BOTH locations)
Roxio Toast Prefs
And any other com.Roxio.* files found. If you do not see the files in one folder, please check the other.
Now you will need to Secure Empty your Trash. Close all windows and return to your desktop, click Finder(menubar)> Secure Empty Trash and restart the computer.
When the computer starts up again, please go to the following website and check for any update to your version of Toast, if an update is found for your version, please download and save the update. Install and Replace your version of Toast in Applications with the update.