I brought my computer to Geek Squad and asked them to do maintenance on my computer before it crashed. I had the deluxe version of Roxio Photo Show 5, but lost many features. I'm not all that computer literate compared to some, but what happened??? I contacted tech support and received an automated response which I found useless, and I spoke to a sales rep and he told me he can reupgrade me for a fee??? What's with that? I already paid for it and it's gone now. What do I need to do?